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Hilton Pasadena - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.50
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Hilton Pasadena is a premiere hotel located in the heart of Pasadena, California, offering guests exceptional accommodations and access to some of the city's best attractions. The hotel is ideally positioned near the vibrant Old Pasadena district, allowing visitors to easily explore a variety of shopping, dining, and entertainment options. Our property boasts a sparkling swimming pool, a fully equipped fitness center, and inviting on-site dining options, ideal for both casual meals and private receptions. Hilton Pasadena is committed to providing superior hospitality and creating memorable guest experiences with every visit.\n\nWe are currently seeking an enthusiastic and personable Front Desk Agent to join our welcoming team. As a Front Desk Agent at Hilton Pasadena, you will play a critical role as the first point of contact for our guests, making every interaction warm, effortless, and inviting. Your daily responsibilities will include mastering smooth check-ins and check-outs, managing reservations, and addressing any guest requests or concerns with efficiency and a positive attitude. This role demands excellent communication skills and the ability to multitask calmly and effectively under pressure. The ideal candidate is not only a problem solver but also a hospitality expert who can turn first impressions into lasting memories. This position offers an excellent opportunity to contribute to the hospitality industry within a renowned hotel that values customer service excellence and team collaboration. We offer competitive compensation, potential daily pay options, and a comprehensive benefits package after an initial waiting period. Join us and excel in a dynamic, guest-focused environment where every day brings new opportunities to shine and enhance the Hilton Pasadena's reputation for outstanding service.

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and stay organized under pressure
  • Friendly and approachable demeanor

Job Duties

  • Greet guests warmly and provide exceptional customer service
  • Manage guest check-ins and check-outs efficiently
  • Handle reservations and room assignments with accuracy
  • Respond promptly to guest inquiries and requests
  • Coordinate with housekeeping and other hotel departments to ensure guest satisfaction
  • Resolve guest complaints and issues quickly and professionally
  • Maintain accurate financial transactions and records at the front desk

Job Criteria

Experience

Entry Level (1-2 years)


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