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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Hilton Knoxville is a renowned hotel situated in the heart of downtown Knoxville, Tennessee, offering a dynamic and vibrant work environment near key landmarks such as Neyland Stadium, World’s Fair Park, and the University of Tennessee. The hotel boasts excellent amenities including a rooftop pool, an on-site Starbucks, and exclusive direct access to the Knoxville Convention Center through a covered skybridge. Catering to a diverse clientele of business travelers, university visitors, and event attendees, Hilton Knoxville thrives as a friendly and fast-paced hospitality establishment. As a member of the Hilton team, employees enjoy working in a bustling, walkable city setting,... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- valid driver’s license
- compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- High school diploma or equivalent
- 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- valid driver’s license
- knowledge of guest service and front desk operations
- strong leadership and communication skills
- ability to manage multiple tasks efficiently
- certifications including Food Handlers, Alcohol Awareness, CPR, and First Aid preferred
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage reservations, VIP requests, and guest interactions to ensure satisfaction
- track logs, manage messages and packages with professionalism and speed
- monitor room rates, packages, and promotions to help boost revenue while maintaining guest value
- build and lead a communicative, motivated front desk team
- train new associates and handle guest concerns or workplace issues confidently
- maintain safety and operational standards throughout all front desk activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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