Hilton Knoxville - Front Desk Supervisor

Hilton Knoxville is a renowned hotel situated in the heart of downtown Knoxville, Tennessee, offering a dynamic and vibrant work environment near key landmarks such as Neyland Stadium, World’s Fair Park, and the University of Tennessee. The hotel boasts excellent amenities including a rooftop pool, an on-site Starbucks, and exclusive direct access to the Knoxville Convention Center through a covered skybridge. Catering to a diverse clientele of business travelers, university visitors, and event attendees, Hilton Knoxville thrives as a friendly and fast-paced hospitality establishment. As a member of the Hilton team, employees enjoy working in a bustling, walkable city setting, surrounded by cultural, sports, and academic activities that create a unique experience for both guests and staff.

The role of Front Desk Supervisor at Hilton Knoxville is a pivotal position designed for individuals passionate about hospitality and guest service excellence. As the Front Desk Supervisor, you will be the pulse of daily operations, leading the front desk team with energy, enthusiasm, and professionalism to ensure every guest has a memorable and welcoming experience. Your responsibilities extend beyond overseeing smooth check-ins and check-outs; you will also be instrumental in managing reservations, VIP guest requests, and solving any customer issues promptly and effectively. This position is crucial in maintaining high standards of service that define Hilton’s reputation for hospitality.

This supervisory role offers an opportunity to lead and develop a motivated team, fostering a communicative, supportive work environment that prioritizes guest satisfaction and staff development. You will be responsible for tracking operational tasks such as managing logs, handling messages and packages, and ensuring all aspects of front desk duties are executed flawlessly. In addition, you will collaborate with revenue management efforts by monitoring room rates, promotions, and package deals to maximize hotel revenue while delivering excellent value to guests.

Candidates for the Front Desk Supervisor position at Hilton Knoxville should have a proven background in hotel or related fields, ideally with 2 to 3 years of progressive experience and previous supervisory roles. Essential certifications include Food Handlers, Alcohol Awareness, CPR, and First Aid, alongside a valid driver’s license. The hotel values education, requiring at least a high school diploma or equivalent, with college coursework in related fields viewed favorably.

Employees who advance to full-time status are eligible for a competitive benefits package that includes medical, dental, and vision coverage, disability income insurance, life and accidental death insurance, paid time off, employee assistance programs, and a 401k retirement plan. A notable perk is the availability of daily pay, enhancing financial flexibility for team members. This role is ideal for individuals who thrive in a leadership capacity and enjoy transforming everyday moments into extraordinary guest experiences, making the Front Desk Supervisor a true ambassador of Hilton Knoxville’s hospitality.