Hilton Garden Inn West Palm Beach - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hilton Garden Inn West Palm Beach Airport is a premium hotel conveniently located just three minutes away from Palm Beach International Airport. This hotel offers guests proximity to popular shopping, dining, and entertainment options in downtown Rosemary Square, along with access to notable attractions such as the Kravis Center for the Performing Arts, Worth Avenue, and Palm Beach Island. With services including a complimentary shuttle to key destinations, a tropical outdoor pool, a complimentary fitness center, free Wi-Fi, and a 24-hour business center, the Hilton Garden Inn combines comfort with convenience. Guests enjoy meals at the on-site Garden Grille & Bar restaurant and can take advantage of a full-service bar. This welcoming and upscale environment provides an exceptional experience for travelers seeking both relaxation and productivity.
We are seeking a Front Desk Agent to join our dedicated team at Hilton Garden Inn West Palm Beach Airport. In this role, you will be the face of the hotel, delivering warm welcomes and exceptional guest service. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, addressing guest inquiries and requests, and maintaining the seamless operation of the front desk. You will be instrumental in creating positive first impressions and cultivating lasting relationships with our guests. The ideal candidate thrives in a fast-paced environment, excels at multitasking, communicates effectively, and responds promptly to resolve challenges. This is an outstanding opportunity for individuals passionate about hospitality and eager to contribute to an industry-leading hotel. Employment type is full-time with eligibility for a comprehensive benefits package after the initial waiting period. Benefits include medical, dental, and vision coverage, disability income, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Additionally, the hotel offers daily pay options for its employees. Join us to advance your career in hospitality and be part of creating memorable guest experiences at Hilton Garden Inn West Palm Beach Airport.
We are seeking a Front Desk Agent to join our dedicated team at Hilton Garden Inn West Palm Beach Airport. In this role, you will be the face of the hotel, delivering warm welcomes and exceptional guest service. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, addressing guest inquiries and requests, and maintaining the seamless operation of the front desk. You will be instrumental in creating positive first impressions and cultivating lasting relationships with our guests. The ideal candidate thrives in a fast-paced environment, excels at multitasking, communicates effectively, and responds promptly to resolve challenges. This is an outstanding opportunity for individuals passionate about hospitality and eager to contribute to an industry-leading hotel. Employment type is full-time with eligibility for a comprehensive benefits package after the initial waiting period. Benefits include medical, dental, and vision coverage, disability income, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Additionally, the hotel offers daily pay options for its employees. Join us to advance your career in hospitality and be part of creating memorable guest experiences at Hilton Garden Inn West Palm Beach Airport.
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficiency with Microsoft Office suite
- Excellent communication skills
- Strong multitasking and problem-solving abilities
- Ability to work in a fast-paced environment
Job Duties
- Greet guests warmly and provide exceptional customer service
- Manage guest check-ins and check-outs efficiently
- Handle reservations and coordinate room assignments
- Respond promptly to guest inquiries and special requests
- Maintain accurate financial transactions and billing
- Communicate effectively with guests and team members
- Resolve guest complaints and issues quickly and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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