Higher Education General Manager

American Dining Creations is a prominent division of American Food & Vending, recognized as one of the largest privately held hospitality service partners in the United States. With a nationwide presence and a workforce of over 2,000 employees, American Dining Creations is dedicated to providing superior dining experiences across a variety of settings, including corporate and education dining environments. The company prides itself on its ability to combine the strength of a national program with the flexibility and innovation expected of an industry leader. Through its Fresh Difference culinary philosophy, mobile ordering platforms, full café dining services, catering, event execution, and grab-and-go options like My Fresh Market, American Dining Creations continuously elevates the guest experience by offering creative menus, comprehensive dining concepts, and exceptional customer service. The company values true partnership, customization, and 24/7 operational support to meet the unique needs of each client.

The Higher Education General Manager role stationed in Kilgore, TX, is a vital leadership position responsible for overseeing the entire dining and hospitality operations of an assigned higher education dining account. This role demands outstanding leadership capabilities to maintain excellent food quality, impeccable customer service, strong financial performance, and a thriving positive team culture. The General Manager acts as the primary on-site representative of American Dining Creations, forging and maintaining professional relationships with students, faculty, staff, vendors, and campus stakeholders.

This role involves managing day-to-day meal service, retail dining, and catering events, working closely with culinary and operational leaders to ensure the consistent delivery of a superior dining experience. The General Manager is tasked with operational oversight including staffing, workflow efficiency, cleanliness standards, and guest satisfaction, while also steering financial responsibilities such as budgeting, labor management, purchasing, inventory control, and financial reporting. They are expected to recruit, train, coach, and develop team members to promote engagement, retention, and succession planning while fostering a culture centered on hospitality, teamwork, and continuous improvement.

Additionally, the General Manager supports special campus events, programs, and initiatives, ensuring compliance with all safety, sanitation, and workplace regulations. The position requires adeptness in handling client feedback and resolving concerns promptly to uphold a high standard of service and client satisfaction. This full-time role offers a salary range of $70,000 to $82,500 per year and an opportunity to lead within a prestigious, fast-paced, and value-driven hospitality partner in the education sector. The ideal candidate for this position will bring strong leadership, excellent communication skills, and a comprehensive understanding of food service operations to drive success at the campus dining account level.