Help Desk Support Service Specialist - Intermediate (TS/SCI Required)

GDIT (General Dynamics Information Technology) is a global technology and professional services company dedicated to delivering advanced technology and mission support to major agencies across the U.S. government, defense, and intelligence community. With a workforce of over 26,000 experts, GDIT excels in extracting the power of technology to deliver cutting-edge solutions that address complex challenges and enable mission success. Operating in more than 50 countries worldwide, GDIT's capabilities span digital modernization, artificial intelligence and machine learning, cloud computing, cybersecurity, and application development. Their commitment to innovation and excellence helps create a safer and smarter world by leveraging deep expertise and advanced technologies.

The company focuses on enabling its employees to grow and prosper alongside their careers while contributing to impactful national security missions. GDIT values diversity, inclusion, and the well-being of their workforce, and they provide a robust suite of benefits designed to support professional development and personal wellness.

This role is for a Help Desk Support Service Specialist - Intermediate with a required Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance. The position requires onsite support for Army Intelligence missions where the specialist will provide crucial second-tier support. This means handling complex issues that go beyond the first level of help desk services for PC, server, mainframe applications, and hardware. The Help Desk Support Service Specialist at GDIT restores services, identifies core problems, and collaborates with network services, software systems engineering, and application development teams to ensure operational continuity.

The role is both technical and collaborative, demanding a strong foundation in troubleshooting, systems administration, and problem resolution. Key responsibilities include recreating user issues to identify solutions, recommending modifications to reduce recurring problems, implementing security technical implementation guides (STIGs) and Information Assurance Vulnerability Alerts (IAVAs), and performing imaging and configuration of computer systems. The specialist also executes Level I/II Active Directory functions and maintains up-to-date technical skills to effectively resolve incidents.

Candidates must have a minimum of an associate's degree and at least seven years of related experience in IT support, ideally with Department of Defense (DoD) experience and Network Operations and Security Center (NOSC) support experience. The role requires strong knowledge of network and systems administration principles, related hardware and software, and practical experience with account management and security protocols in secure environments.

Security clearance at the TS/SCI level and U.S. citizenship are mandatory requirements for this position. Candidates must also be willing to attain a CI polygraph if required by the contract. Certifications in compliance with DoD 8570.01-M IAT Level II standards, such as Security+, MSCA 2016, or Microsoft Azure Administrator, are required, with a commitment to obtaining a full AZ-104 Microsoft Azure Administrator certification within 180 days of start.

The position involves on-site daily support duties which may include physical activities like lifting IT hardware and performing tasks that require reaching, bending, or kneeling. Travel may occasionally be required to meet mission demands.

At GDIT, employees benefit from career growth tools powered by artificial intelligence to identify career pathways and learning opportunities. The company fosters an internal mobility culture, helping employees achieve their professional goals. GDIT's comprehensive rewards include competitive salary, health and wellness programs, 401K with company match, paid time off, and a military-friendly work environment that celebrates innovation and community.

This job offers a dynamic opportunity to make a significant impact on national security while advancing one's career in a reputable and growth-oriented organization. Candidates who are motivated by meaningful work, innovative technology, and dedication to customer mission success will find this position fulfilling and rewarding.