Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
Omni Hotels & Resorts is a prestigious full-service hotel company known for delivering luxury accommodations, exceptional guest services, and memorable experiences in various iconic destinations. The company prides itself on its commitment to quality and personalized service, which ensures that every guest enjoys an extraordinary stay. With a rich heritage in hospitality and a reputation for excellence, Omni Hotels & Resorts combines modern elegance with warm and attentive service to create a welcoming environment for travelers and locals alike.
The Omni Louisville Hotel, situated in the heart of downtown Louisville, Kentucky, opened its doors in March 2018 and has... Show More
The Omni Louisville Hotel, situated in the heart of downtown Louisville, Kentucky, opened its doors in March 2018 and has... Show More
Job Requirements
- Minimum 1 year of customer service experience in a food/beverage and/or retail environment
- previous coffee house and/or hotel experience preferred
- experience with cash handling and face-to-face customer service is required
- ability to communicate clearly and pleasantly in English, both verbally and in writing
- ability to accurately input information into MICROS and handle stressful situations calmly
- ability to work cohesively with co-workers and prioritize guest requests in a fast-paced environment
- familiarity with Heine Brothers' products and methods, including coffee and specialty drinks
- must be STAR certified and Food Handlers certified
Job Qualifications
- Minimum 1 year of customer service experience in a food/beverage and/or retail environment
- previous coffee house and/or hotel experience preferred
- experience with cash handling and face-to-face customer service
- ability to communicate clearly and pleasantly in English, both verbally and in writing
- ability to accurately input information into MICROS and handle stressful situations calmly
- ability to work cohesively with co-workers and prioritize guest requests in a fast-paced environment
- familiarity with Heine Brothers' products and methods, including coffee and specialty drinks
- must be STAR certified and Food Handlers certified
Job Duties
- Provide quick, efficient, and professional service to ensure guest satisfaction
- restock merchandise and maintain cleanliness in the Heine Brothers' area
- communicate effectively with guests and associates, listening to and clarifying concerns
- maintain a clean workspace throughout the entire shift
- assist with monthly inventory and liaise with the housekeeping department to maintain public areas
- follow proper procedures for accepting credit cards and checks, and maintain a cash bank
- verify guest room numbers for room charges and interact with other departments to satisfy guest needs
- adhere to proper food handling procedures and safety protocols for equipment use
- ensure each beverage is prepared and served according to Heine Brothers' standards
- proactively seek ways to improve the Heine Brothers' experience for guests
Job Location
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