Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k)
Training and Development
Career advancement opportunities

Job Description

Ace Retail Group (ARG) is a division of Ace Hardware Corporation renowned for owning and operating multiple distinguished Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. With a rich history dating back over a century, ARG stands as one of the largest hardware retailers in the United States, operating more than 250 neighborhood stores nationwide. The company maintains two main headquarters located in Lenexa, Kansas, and Farmington Hills, Michigan. ARG is characterized by its strong commitment to core values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—that mold the company's culture and success. The company prides itself on fostering an inclusive and growth-oriented environment, inviting individuals who eagerly pursue both personal and professional development.

Westlake Ace Hardware, a key brand within ARG, mirrors these traditions and values. As one of the largest hardware retailers in the country with over 150 neighborhood stores, Westlake Ace Hardware is headquartered in Lenexa, Kansas and has a century-long operational history. The company bases its operations on core values of Service, Passion, Respect, Integrity, Teamwork, and Excellence, which drive all interactions and business practices. Employees at Westlake Ace Hardware are encouraged to demonstrate these values daily through exceptional service and teamwork, contributing to both customer satisfaction and the company’s overall achievements.

The Head Cashier role at Westlake Ace Hardware is a pivotal position responsible for managing register transactions involving the sale and return of merchandise while providing outstanding customer service. Beyond transactional duties, the Head Cashier assists the Assistant Manager of Operations with various office responsibilities and front-end management tasks. This role demands excellent people skills, keen attention to detail, and the ability to oversee cashier functions to ensure smooth, efficient checkout processes and adherence to company policies.

This position offers an hourly wage ranging from $17.00 to $18.00 and is ideal for candidates with retail or cashier experience who desire to grow within a respected and customer-centric organization. The Head Cashier is expected to embody the company’s core values by delivering excellent service, leading with integrity, and positively representing the Westlake Ace Hardware brand. From greeting customers warmly by name to ensuring register accuracy and assisting with store operations, this role is integral to creating an exceptional shopping experience that fosters customer loyalty.

Key responsibilities include supervising cashiers, managing cash room operations such as deposits and audits, maintaining front-end cleanliness and appearance, and supporting store leadership initiatives. The Head Cashier also plays an important role in training new cashiers and participating in team meetings to continuously improve store performance. This role’s scope extends beyond cashier tasks to include administrative support, inventory management, and assisting with promotional program implementations.

Overall, joining Ace Retail Group and Westlake Ace Hardware as a Head Cashier means becoming part of a deeply established and community-oriented company that values respect, teamwork, and excellence. The role offers not only competitive pay but also the opportunity to develop leadership skills, work collaboratively in a dynamic retail environment, and contribute meaningfully to the success of a prominent retail group with a long-standing national presence.

Job Requirements

  • High school or GED equivalent
  • Experience in retail and/or office management preferred
  • Cashier experience preferred
  • Customer service experience preferred
  • Standing, walking, lifting (up to 25lbs) and climbing

Job Qualifications

  • High school or GED equivalent
  • Experience in retail and/or office management preferred
  • Cashier experience preferred
  • Customer service experience preferred

Job Duties

  • Project a positive representation of Westlake Ace Hardware
  • Greet customers entering and throughout the store
  • Thank customers by name, when possible, when they are leaving the store
  • Project a friendly, outgoing demeanor
  • work well with customers as well as those supervised
  • Ensure excellent customer service from those supervised
  • Ensure all calls and pages are answered promptly, courteously and effectively
  • Communicate any problem or issue that requires management assistance
  • Ensure fast, accurate, professional checkouts
  • Perform cashier duties as needed to eliminate delays
  • Possess strong product knowledge and knowledge of store layout and location of products
  • Ensure customers are being greeted and thanked by name whenever possible
  • Follow all cash register transaction procedures
  • Responsible for balancing of register drawer
  • Adhere to any Store Support Center program or promotion that may require implementation at the cash registers
  • Assist with register and computer problems, downloads, upgrades, and fixes as needed
  • In the absence of the Assistant Manager-Operations, verify cashier-balancing procedures are followed
  • In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis
  • Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits
  • Verify weekend vault counts and randomly verify vault
  • Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
  • Provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist
  • Observe cashiers for proper phone etiquette, greeting customers, handling returns correctly and ensuring attentive customer treatment
  • Keep the front end neat and clean at all times
  • Face and dust front end
  • Keep impulse counters stocked and faced
  • Rotate fresh merchandise as seasons change
  • Ensure fresh ads are stocked in shopping carts at all times
  • Ensure forms and supplies are stocked
  • Assist with decorating the front end according to Store Support Center program
  • Call for cart pickups when necessary
  • Perform all other duties as assigned
  • Communicate any merchandising, cost control or sales ideas to the General Manager
  • Participate in store and cashier meetings
  • Assist with training and development of new cashiers
  • Work with Assistant Manager-Operations to prepare for advancement

Job Criteria

Experience

Mid Level (3-7 years)


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