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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k)
Training and Development
Career advancement opportunities
Job Description
Ace Retail Group (ARG) is a division of Ace Hardware Corporation renowned for owning and operating multiple distinguished Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. With a rich history dating back over a century, ARG stands as one of the largest hardware retailers in the United States, operating more than 250 neighborhood stores nationwide. The company maintains two main headquarters located in Lenexa, Kansas, and Farmington Hills, Michigan. ARG is characterized by its strong commitment to core values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—that mold the company's... Show More
Job Requirements
- High school or GED equivalent
- Experience in retail and/or office management preferred
- Cashier experience preferred
- Customer service experience preferred
- Standing, walking, lifting (up to 25lbs) and climbing
Job Qualifications
- High school or GED equivalent
- Experience in retail and/or office management preferred
- Cashier experience preferred
- Customer service experience preferred
Job Duties
- Project a positive representation of Westlake Ace Hardware
- Greet customers entering and throughout the store
- Thank customers by name, when possible, when they are leaving the store
- Project a friendly, outgoing demeanor
- work well with customers as well as those supervised
- Ensure excellent customer service from those supervised
- Ensure all calls and pages are answered promptly, courteously and effectively
- Communicate any problem or issue that requires management assistance
- Ensure fast, accurate, professional checkouts
- Perform cashier duties as needed to eliminate delays
- Possess strong product knowledge and knowledge of store layout and location of products
- Ensure customers are being greeted and thanked by name whenever possible
- Follow all cash register transaction procedures
- Responsible for balancing of register drawer
- Adhere to any Store Support Center program or promotion that may require implementation at the cash registers
- Assist with register and computer problems, downloads, upgrades, and fixes as needed
- In the absence of the Assistant Manager-Operations, verify cashier-balancing procedures are followed
- In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis
- Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits
- Verify weekend vault counts and randomly verify vault
- Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
- Provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist
- Observe cashiers for proper phone etiquette, greeting customers, handling returns correctly and ensuring attentive customer treatment
- Keep the front end neat and clean at all times
- Face and dust front end
- Keep impulse counters stocked and faced
- Rotate fresh merchandise as seasons change
- Ensure fresh ads are stocked in shopping carts at all times
- Ensure forms and supplies are stocked
- Assist with decorating the front end according to Store Support Center program
- Call for cart pickups when necessary
- Perform all other duties as assigned
- Communicate any merchandising, cost control or sales ideas to the General Manager
- Participate in store and cashier meetings
- Assist with training and development of new cashiers
- Work with Assistant Manager-Operations to prepare for advancement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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