HC Concierge -

Buckeye, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $30.00

Benefits

Affordable medical plan options

401(k) plan with matching company contributions

Employee stock purchase plan

no-cost wellness programs

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial Coaching

Paid Time Off

Flexible work schedules

Family leave

dependent care resources

colleague assistance programs

Tuition Assistance

retiree medical access

Job Description

CVS Health is a leading health solutions company committed to creating a world of health around every consumer. With a diverse team of over 300,000 colleagues, CVS Health reaches millions of Americans via its vast local presence, digital channels, and community-based services. The company's mission is to provide connected, convenient, and compassionate care to meet the diverse health needs of customers across more than 950 locations and over 30 states. CVS Health believes in transforming healthcare delivery through innovation, accessibility, and dedicated service, all while fostering an inclusive work environment that values every team member's contribution.

The role of ... Show More

Job Requirements

High school diploma or equivalent
3-5 years of healthcare, customer service, patient relations or concierge experience
proficiency in Microsoft Office applications
ability to multitask and prioritize
strong organizational and communication skills
comfortable with technology platforms
ability to work independently with minimal supervision
excellent customer service skills
understanding of health insurance plans and terminology
attention to detail
ability to maintain confidentiality
willingness to receive feedback and learn
capability to interact appropriately with diverse populations
ability to manage multiple communication channels
self-motivated and problem-solving oriented

Job Qualifications

High school diploma or equivalent
associate degree preferred
minimum 3-5 years of healthcare, customer service, patient relations, or hospitality concierge experience
strong communication and interpersonal skills
proficiency in Microsoft Office including Outlook, Word, and Excel
experience with electronic health records such as Epic preferred
organizational skills with attention to detail
ability to multitask and prioritize
self-starter with ability to work independently
ability to engage members telephonically and improve healthcare outcomes
knowledge of health insurance, local providers, and terminology
experience working with diverse cultural populations
problem-solving skills
ability to handle confidential information
experience in care coordination or doctor office environment preferred
certification or licensure such as Medical Assistant preferred
bilingual Spanish preferred

Job Duties

Coordinates patient flow throughout all scheduled appointments
interacts with customers, patients, members, and coworkers telephonically and through technology-based interactions including video, email, and text
reaches out to language line interpreter services when needed
schedules, tracks, and reconciles patient referrals and diagnostic tests
schedules tests per written workflows within Scheduler app via telephone or electronically and documents accordingly
demonstrates proficiency managing email in Outlook and using remote communication software such as Skype, Microsoft Teams, and WebEx
adheres to care management, privacy, confidentiality, and quality management processes in compliance with regulations and company policies
attends weekly team huddles to stay connected with Retail Health field and operations
provides superior customer service to internal and external clients
communicates with clinical team, patients, and families on recommended patient care plans
assists with completing and tracking patient forms and letters
notifies clinical care team of changes or barriers as appropriate
cross trains to other areas of retail health management and gaps in care
conducts orientation and training of staff as assigned
maintains respect and regard for the dignity of all patients, families, visitors, and employees
performs other responsibilities as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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