Hawaiian Bros Portland General Manager (0105)

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $52,400.00 - $78,300.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

training programs

Job Description

The employer is a well-established restaurant operating within the fast-paced and dynamic food service industry. Renowned for providing high-quality cuisine and excellent customer experiences, this restaurant combines a commitment to exceptional food safety standards with a strong emphasis on customer satisfaction and employee development. This successful restaurant operates in a competitive market where operational efficiency and sound business management are critical to sustained growth and profitability. As part of a larger company or franchise system, the restaurant benefits from comprehensive company-wide policies and marketing initiatives while fostering a localized approach to marketing and customer engagement.

The role available is a Restaurant Manager position, offering full-time employment focused on overseeing all operational aspects of the restaurant to ensure outstanding performance, financial health, and exceptional guest experiences. The Restaurant Manager will be responsible for developing and executing the restaurant's business plan, managing labor and costs effectively, upholding food safety and sanitation standards, as well as leading marketing strategies tailored to maximize sales in the local market. This role demands a proactive leader who can supervise, motivate, and develop team members through coaching and performance evaluation to deliver excellent service and operational excellence.

The ideal candidate will demonstrate strong business acumen, including analyzing business performance data, budget management, and labor allocation aligned with company objectives. They must be capable of handling diverse responsibilities ranging from administrative tasks like cash deposit transportation to hands-on leadership in guest service and personnel management. The position also requires strict compliance with federal, state, and local regulations alongside adherence to company and franchise policies. Given the physical nature of the role, candidates should expect to be on their feet frequently, manage environmental challenges, and handle tasks requiring moderate lifting.

Overall, this Restaurant Manager role offers an excellent opportunity for experienced managers to lead a reputable restaurant toward ongoing success while cultivating a positive team environment and promoting company values such as compassion, communication, and collaboration. Candidates should expect to exercise independent judgment, engage with customers proactively, and demonstrate a commitment to continuous improvement and teamwork within the scope of daily restaurant operations.

Job Requirements

High school diploma or equivalent
Preferably 2 plus years' experience in a team or shift leader position (in a restaurant, retail, or convenience store)
Must be at least 18 years of age
Food handlers' permit required
Valid driver license and maintain proper insurance coverage
Must be able to read, write and speak English
Spanish bilingual a plus
Knowledge of employment law and human resources practices
Able to work under conditions requiring standing, extreme temperatures, and lifting up to 50 pounds

Job Qualifications

High school diploma or equivalent
Preferably 2 plus years' experience in a team or shift leader position (in a restaurant, retail, or convenience store)
Must be at least 18 years of age
Knowledgeable regarding employment law and Human Resources Practices
Food handlers' permit required
Valid driver license and proper insurance coverage
Able to read, write and speak English
Spanish bilingual a plus
Knowledge of principles and processes for providing outstanding customer service
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
Basic computer knowledge

Job Duties

Develop and execute the business plan for the restaurant
Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
Utilize labor effectively to meet budgets while ensuring highest quality
Execute company-wide marketing programs
Identify and develop local restaurant marketing strategies to maximize sales
Ensure business and personnel practices are conducted according to state and federal laws and consistent with Company and franchise policies and procedures
Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
Transport cash deposits to bank in a secure personal vehicle
Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
Respond positively and quickly to customer concerns and correct problems after they affect customers
Lead by example by working side-by-side in the completion of duties including customer service, cleaning, maintaining equipment and stocking supplies
Supervise and direct employees customarily and regularly during work hours
Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees
Evaluate employees' performance and hold employees accountable for meeting performance standards
Communicate team goals and expectations to all employees
coach employees toward achieving goals, recognize and reward employees who contribute to goals
Make employment decisions regarding hiring, discipline, advancement, termination, compensation
Model and promote all shared company values including compassion, communication and collaboration
Maintain 100% attendance
Perform any and all other duties assigned