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Hampton Inn & Suites Minneapolis - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hampton Inn and Suites - Minneapolis/Downtown is a prominent hotel located in the heart of downtown Minneapolis, offering guests an array of modern comforts and conveniences within walking distance of Target Field. Connected to the climate-controlled Skyway footbridge, this hotel provides guests with seamless access to key city landmarks, including the University of Minnesota and the Minneapolis Convention Center, both just a short 10-minute drive away. The property features complimentary hot breakfast and free WiFi, enhancing the guest experience with added value. Each room includes a 42-inch flat-screen LCD HDTV with premium cable, a small refrigerator, and a coffee maker,... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 to 3 years progressive experience in hotel or related field
- previous supervisory experience preferred
- valid driver’s license
- compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- High school diploma or equivalent
- college coursework in a related field helpful
- at least 2 to 3 years progressive experience in hotel or related field
- previous supervisory experience preferred
- valid driver’s license
- knowledge of Food Handlers, Alcohol Awareness, CPR, and First Aid certification requirements
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage reservations and VIP requests to ensure a superior guest experience
- track operational logs, manage messages and packages efficiently
- oversee room rates, packages, and promotions to optimize revenue
- lead and train front desk associates to build a strong, communicative team
- handle guest concerns and workplace issues promptly and creatively
- maintain safety and operational standards at the front desk
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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