H Mart Urbana - Store Associate (Part-Time)

Champaign, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $15.25 - $17.50

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid sick leave

401(k) retirement plan

Employee assistance program

Flexible spending account

Job Description

H Mart is a leading Asian supermarket chain committed to providing customers with high-quality products and exceptional service. With a wide range of fresh groceries, meats, seafood, produce, and specialty items, H Mart serves diverse communities and aims to create a welcoming and efficient shopping experience. The company places strong emphasis on food safety, product freshness, and customer satisfaction while fostering a positive work environment for its employees. As part of its commitment to growth and excellence, H Mart offers various full-time and part-time employment opportunities with competitive pay ranging from $15.00 to $17.00 per hour.

The role of Store Associate at H Mart encompasses several specialized positions including Meat, Seafood, Grocery, Produce, Ready to Cook (RTC), Operation Support, Houseware, Cashier, and Customer Service roles. Each position involves specific duties tailored to maintain the quality, presentation, and availability of products while ensuring a positive customer experience. Store Associates are vital to daily operations, assisting customers, managing inventory, maintaining store cleanliness, and supporting their team to achieve operational goals. They engage directly with customers, provide product knowledge, and ensure that store policies and food safety standards are consistently met. Employees in these positions develop valuable skills in organization, communication, teamwork, and problem-solving. H Mart also offers benefits such as health insurance, dental and vision coverage, paid sick leave, a 401(k) retirement plan, and employee assistance programs, making it a great opportunity for individuals seeking a rewarding career in retail grocery management and customer service.

Job Requirements

High school diploma or equivalent
Previous retail or grocery experience preferred
Ability to work flexible hours including weekends and holidays
Strong customer service skills
Ability to lift and carry up to 50 pounds
Basic math and computer skills
Knowledge of food safety and handling guidelines
Good communication and interpersonal skills
Ability to work well in a team environment
Attention to detail and organizational skills

Job Qualifications

High school diploma or equivalent
Experience in retail or grocery store operations
Knowledge of food safety and sanitation practices
Strong customer service orientation
Ability to follow standardized recipes (for RTC position)
Proficiency in operating cash registers and handling transactions (for Cashier position)
Good physical stamina
Ability to multi-task and manage time effectively
Flexible schedule and reliability
Effective communication skills

Job Duties

Prepare, process, and pack various meat products such as pork, beef and chicken items
Ensure proper handling and storage of all the meat products according to food safety guidelines
Package and label meat products properly according to the company guideline including merchandising of the meat products in a fresh and appealing manner
Check for quality, maintain shelves clean and well stocked, rotate and remove out-of-date products, and perform other duties as assigned
Clean, filet, and prepare a variety of seafood product
Greet customers in a friendly and professional manner, offering assistance and answering questions
Package seafood products adhering to portion sizes and weight requirements
Create visually appealing displays of seafood products
Unload, sort, and organize items in the designated storage areas
Regularly check expiration dates and generate labels with accurate price and organize them in the right place at all times
Implement a first-in, first-out system to ensure older products are utilized first
Maintain correct signage for the promotional grocery items
Use the aisle gun to scan and track inventory
Merchandising of the produce items in a fresh and appealing manner
Handle root vegetables carefully, ensuring proper storage, handling, and display techniques
Continuously expand your knowledge of different techniques in order to maintain quality and freshness of the products
Manage displays of UPC products, such as tofu, salad, and nuts
Plan and execute display changes based on season, time and date
Prepare and make various meals and dishes according to standardized recipes and guidelines
Regularly monitor and rotate food items to ensure freshness and quality
Clean and sanitize food preparation areas, cooking equipment, and utensils regularly to maintain a clean and safe working environment
Assist with customer's questions and help as needed
Regularly monitor the parking lot for loose grocery carts and return them to the appropriate bays
Assist customers with general questions and help them by loading their groceries to their vehicle as needed
Provide assistance to the cashier by bagging the customers shopping items
Maintain all areas clean leaning duties collect and remove trash and recyclables sweep, mop, and vacuum all area floors, restrooms and break areas replenishing supplies
Perform other operational support duties and tasks including special cleaning duties as assigned
Work closely with all employees to provide every customer with a satisfied and safe shopping experience
Place wet floor signs or caution signs in visible areas to alert customers and colleagues of potential hazards
Take immediate action to clear and clean up water spills to prevent slip and fall hazards
Maintain accurate records of houseware inventory within the store
Assist in the ordering process for houseware items
Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
Provide exceptional customer service by assisting customers with inquiries
Conduct face-to-face sales interactions with customers, effectively demonstrating the features and benefits of houseware products
Perform all cash register functions such as greeting customers, scanning and ringing up items correctly, processing payments, and issuing receipts
Maintain proficiency with the item code and PLUs
Handle all cash, credit, and debit card transactions with accuracy
Perform all opening, shift changing and closing duties while keeping the area clean and organized
Assist with bagging items and customer inquiries as needed
Provide excellent customer service by greeting them and assisting with products and services
Assist with sorting paperwork such as invoices, sales orders, item data, etc.
Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
Follow company policies and procedures on refunds, redeeming smart card points rewards as well as overall cash handling
Perform other customer service related duties and tasks as assigned