H Mart Honolulu - Store Associate (Full-Time)

Kailua, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.00 - $17.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee assistance program

401(k) retirement plan

Life insurance

Paid Time Off

Paid sick leave

Holiday gift certificates

Flexible spending account

Dependent child care spending account

Job Description

H Mart is a leading Asian supermarket chain known for its extensive selection of fresh produce, meats, seafood, grocery, and household items. Committed to quality service and a diverse product range, H Mart provides an inviting and convenient shopping experience to its customers. The company prides itself on delivering excellent customer service and maintaining high standards in product freshness and safety. With stores located across multiple regions, H Mart is a dynamic workplace offering a variety of roles within the retail and food service sectors. The company culture encourages teamwork, adaptability, and continuous learning, making it an ideal environment for individuals looking to develop their retail and customer service skills.

The role of Store Associate at H Mart covers several specialized departments including Meat, Seafood, Grocery, Produce, Ready to Cook (RTC), Operation Support, Houseware, Cashier, and Customer Service Associate positions. Each area has tailored responsibilities designed to ensure the optimal shopping experience for customers while maintaining product quality and store presentation. Employees working as Store Associates engage directly in preparing, processing, and merchandising products, assisting customers with their needs, maintaining inventory accuracy, and supporting operational tasks throughout the store.

As a Store Associate in the Meat department, you will prepare, process, and pack various meat products such as pork, beef, and chicken, ensuring adherence to food safety guidelines. In Seafood, the role includes cleaning, filleting, and preparing seafood products while providing friendly customer interactions. Grocery associates unload and organize stock, implement inventory control systems, and manage promotional signage. Produce associates focus on merchandising fresh produce, handling root vegetables properly, and planning seasonal display changes. RTC associates prepare ready-to-cook meals following standardized recipes, maintaining cleanliness and assisting customers.

Additionally, Operation Support associates are responsible for maintaining a safe and clean environment, assisting with customer parking queries, bagging groceries, and facilitating a smooth checkout process. Houseware associates handle inventory management, customer assistance, and sales interactions related to household products. Cashiers perform all register functions, including processing payments accurately and assisting with customer queries. Customer Service Associates focus on providing excellent service, handling customer complaints, assisting with paperwork, and ensuring policy compliance.

A successful candidate will demonstrate strong customer service skills, a positive attitude, and the ability to work collaboratively in a fast-paced retail environment. H Mart values adaptability, problem-solving abilities, and a genuine enthusiasm for learning about products and retail operations. This position offers a competitive hourly rate ranging from $16 to $20, with various full-time benefits available based on company policy, including health insurance, retirement plans, paid time off, and employee assistance programs. The Store Associate role at H Mart is an excellent opportunity for individuals seeking a rewarding retail career with room for growth and development in a supportive and culturally diverse setting.

Job Requirements

High school diploma or equivalent
previous experience in retail or food service is preferred
strong customer service orientation
good communication skills
ability to follow food safety and hygiene guidelines
physically able to perform duties such as lifting, standing, and moving for extended periods
reliable and punctual
able to work flexible hours including weekends and holidays

Job Qualifications

High school diploma or equivalent preferred
previous retail experience is an advantage but not required
strong customer service skills
effective communication and interpersonal abilities
basic knowledge of food safety and hygiene practices
ability to learn and adhere to company policies and procedures
detail-oriented with good organizational skills
capable of standing for extended periods
ability to work in a fast-paced team environment
willingness to work flexible shifts including weekends and holidays

Job Duties

Prepare, process, and pack various meat products such as pork, beef and chicken items
ensure proper handling and storage of all the meat products according to food safety guidelines
package and label meat products and properly according to the company guideline including merchandising of the meat products in a fresh and appealing manner
check for quality, maintain shelves clean and well stocked, rotate and remove out-of-date products, and perform other duties as assigned
clean, filet, and prepare a variety of seafood product
greet customers in a friendly and professional manner, offering assistance and answering questions
package seafood products adhering to portion sizes and weight requirements
create visually appealing displays of seafood products
unload, sort, and organize items in the designated storage areas
regularly check expiration dates and generate labels with accurate price and organize them in the right place at all times
implement a first-in, first-out system to ensure older products are utilized first
maintain correct signage for the promotional grocery items
use the aisle gun to scan and track inventory
merchandising of the produce items in a fresh and appealing manner
handle root vegetables carefully, ensuring proper storage, handling, and display techniques
continuously expand your knowledge of different techniques in order to maintain quality and freshness of the products
manage displays of UPC products, such as tofu, salad, and nuts
plan and execute display changes based on season, time and date
prepare and make various meals and dishes according to standardized recipes and guidelines
regularly monitor and rotate food items to ensure freshness and quality
clean and sanitize food preparation areas, cooking equipment, and utensils regularly to maintain a clean and safe working environment
assist with customer’s questions and help as needed
regularly monitor the parking lot for loose grocery carts and return them to the appropriate bays
assist customers with general questions and help them by loading their groceries to their vehicle as needed
provide assistance to the cashier by bagging the customers shopping items
maintain all areas clean leaning duties collect and remove trash and recyclables sweep, mop, and vacuum all area floors, restrooms and break areas replenish supplies
perform other operational support duties and tasks including special cleaning duties as assigned
work closely with all employees to provide every customer with a satisfied and safe shopping experience
place wet floor signs or caution signs in visible areas to alert customers and colleagues of potential hazards
take immediate action to clear and clean up water spills to prevent slip and fall hazards
maintain accurate records of houseware inventory within the store
assist in the ordering process for houseware items
assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
provide exceptional customer service by assisting customers with inquiries
conduct face-to-face sales interactions with customers, effectively demonstrating the features and benefits of houseware products
perform all cash register functions such as greeting customers, scanning and ringing up items correctly, processing payments, and issuing receipts
maintain proficiency with the item code and PLUs
handle all cash, credit, and debit card transactions with accuracy
perform all opening, shift changing and closing duties while keeping the area clean and organized
assist with bagging items and customer inquiries as needed
provide excellent customer service by greeting them and assisting with products and services
assist with sorting paperwork such as invoices, sales orders, item data, etc.
assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
follow company policies and procedures on refunds, redeeming smart card points rewards as well as overall cash handling
perform other customer service related duties and tasks as assigned