Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Benefits
Medical insurance starting after 30 days
Dental Insurance
Vision Insurance
401K with company match
flexible spending accounts
Health Savings Account (HSA)
life and accidental death and dismemberment insurance
short and long term disability
Auto and Home insurance policies
Commuter Benefits
Generous vacation and sick time
Job Description
Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX is a global leader in logistics and freight forwarding solutions, operating with approximately 72,000 employees across 733 locations in 47 countries and 314 cities worldwide. The company has established itself as a trusted provider in the international logistics industry by offering comprehensive transportation services that cover air, land, and sea freight, catering to diverse cargo needs including express packages, fragile or perishable freight, livestock, and personal effects. Operating as a fully owned subsidiary, Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York... Show More
Job Requirements
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience
- Experience in customer service or related field preferred but not required
- Proficient in Microsoft Office including PowerPoint, Word and Excel
- Ability to communicate effectively in English both orally and in writing
- Strong organizational and multitasking skills
- Patience and ability to handle complex approval processes
- Willingness to work in a predominantly sedentary office environment
- Ability to work collaboratively with all levels of the organization and customers
Job Qualifications
- Strong teamwork skills and inclination
- Good communications skill - listening, providing and receiving feedback
- Process improvement
- Patience - ability to deal with complex processes that may involve multiple levels of approval
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience
- Some college desirable
- Strong quantitative and analytical skills
- Strong computer and analytical skills - PowerPoint, Word, and Excel
Job Duties
- Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignment as defined by the department or branch
- Customer inquiry response and research
- Business support including bookings, board tracking, maintaining work profiles and rates
- Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door
- Communicate with internal and/or external sources to secure information
- General business support function as assigned includes on board tracking with carriers, making booking as necessary with carriers and advising flight information to the clients
- Update and maintain work profiles and rates per management's updated information
- Handle other job assignments as determined by the direct supervisor
Job Location
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