Guest Services Team Member (Seasonal)

The Kansas City Zoo & Aquarium is a renowned destination offering an engaging and educational experience with a variety of animals and aquatic life. It is committed to conservation, education, and entertainment, serving as a vibrant community resource that connects visitors to wildlife and natural habitats. The institution prides itself on providing a welcoming environment where families, tourists, and animal enthusiasts can create lasting memories while learning about the importance of protecting wildlife. Situated in Kansas City, this park combines thrilling attractions, informative exhibits, and interactive opportunities designed to enrich visitor experience throughout the year.

The Guest Services Team Member position is a seasonal, non-exempt role within the Guest Services Department. Team members will report to Guest Services Managers, Assistant Managers, or Supervisors, and work in different sections such as Admissions, Retail, or Rides. Starting pay rates are competitive at $15.00 to $15.50 per hour, dependent on the specific position and responsibilities. This flexible employment opportunity is ideal for individuals aged 15 and older who enjoy engaging with people and contributing to exceptional customer service.

In this role, team members are essential in ensuring each visitor has a positive, seamless experience from entry to exit. Responsibilities include greeting guests, handling transactions, promoting Zoo & Aquarium events, and assisting in maintaining the cleanliness and safety of the facility. Team members may rotate or receive training in various roles based on operational needs and supervisor discretion, providing a comprehensive introduction to multiple facets of guest service within a zoo and aquarium setting.

Admissions team members focus on managing entrance transactions, verifying tickets and memberships, and facilitating guest flow through the entry points, all while upholding the organization’s policies. The Retail team handles merchandise sales, store organization, and customer inquiries related to retail products. Rides team members operate amusement rides safely, ensuring compliance with safety protocols, managing daily operational procedures, and delivering safety instructions to guests.

This position requires physical activity, including standing for extended periods, moving around the park, and occasional lifting of up to 50 pounds. Team members work variable schedules, including weekends, holidays, and evening shifts, adapting to weather extremes. The role is suited for individuals who enjoy dynamic interactions, have a passion for guest service, and are comfortable working in an active, outdoor environment. The Kansas City Zoo & Aquarium supports all employees in fulfilling their duties and will provide reasonable accommodations where appropriate to ensure success in the position.