Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Paid holidays
Job Description
This job opportunity is offered by a hotel that operates as an independent franchisee, associated with the Hilton brand. The hotel industry is known for its dynamic environment requiring dedication to guest satisfaction, operational excellence, and quality service delivery. Independent franchise hotels maintain a strong connection to the parent brand but operate their employment and operational policies autonomously, offering unique employment opportunities that blend brand standards with local management practices.
The position available is for a Guest Services Supervisor in the Front Office department. This role is pivotal in enhancing the guest experience by supervising and supporting the Guest Services Agents. The Guest Services Supervisor reports directly to the Assistant Guest Services Manager or the Director of Rooms, managing the daily front desk operations. This includes leadership responsibilities such as ensuring team effectiveness, adherence to standards, and maintaining a welcoming atmosphere for guests.
Candidates for this role will find themselves in a fast-paced, guest-oriented setting requiring strong interpersonal skills, a commitment to quality, and the ability to multitask under pressure. Flexibility is essential, as shifts may include weekends and holidays. The role demands a professional demeanor, excellent communication skills, and the ability to solve guest issues promptly to uphold the hotel's reputation.
This position is ideal for individuals who have previous experience in hotel front desk operations or customer service within the hospitality sector and are ready to take on supervisory duties. Familiarity with hotel management systems such as OnQ or Opera is an advantage, helping streamline operations and enhance team efficiency. The role also involves coordinating with other departments such as Housekeeping and Maintenance to ensure guest rooms are ready and the lobby is an inviting space.
The Guest Services Supervisor plays a critical role in enforcing company policies, safety protocols, and brand standards across front office operations. Besides managing daily workflow, the supervisor also supports staff training and development, fostering a positive and productive work environment. The ability to monitor and manage cash handling processes and billing accuracy is also a key responsibility.
As this is a franchise-operated hotel, candidates should be aware that employment terms including compensation and benefits are managed directly by the franchisee. This means that benefits may vary from what might be expected from a corporate Hilton hotel, reflecting the independent nature of the franchise operation. This position offers an exciting opportunity to build a career in hospitality management within a supportive team environment that values personalized guest service and operational integrity.
The position available is for a Guest Services Supervisor in the Front Office department. This role is pivotal in enhancing the guest experience by supervising and supporting the Guest Services Agents. The Guest Services Supervisor reports directly to the Assistant Guest Services Manager or the Director of Rooms, managing the daily front desk operations. This includes leadership responsibilities such as ensuring team effectiveness, adherence to standards, and maintaining a welcoming atmosphere for guests.
Candidates for this role will find themselves in a fast-paced, guest-oriented setting requiring strong interpersonal skills, a commitment to quality, and the ability to multitask under pressure. Flexibility is essential, as shifts may include weekends and holidays. The role demands a professional demeanor, excellent communication skills, and the ability to solve guest issues promptly to uphold the hotel's reputation.
This position is ideal for individuals who have previous experience in hotel front desk operations or customer service within the hospitality sector and are ready to take on supervisory duties. Familiarity with hotel management systems such as OnQ or Opera is an advantage, helping streamline operations and enhance team efficiency. The role also involves coordinating with other departments such as Housekeeping and Maintenance to ensure guest rooms are ready and the lobby is an inviting space.
The Guest Services Supervisor plays a critical role in enforcing company policies, safety protocols, and brand standards across front office operations. Besides managing daily workflow, the supervisor also supports staff training and development, fostering a positive and productive work environment. The ability to monitor and manage cash handling processes and billing accuracy is also a key responsibility.
As this is a franchise-operated hotel, candidates should be aware that employment terms including compensation and benefits are managed directly by the franchisee. This means that benefits may vary from what might be expected from a corporate Hilton hotel, reflecting the independent nature of the franchise operation. This position offers an exciting opportunity to build a career in hospitality management within a supportive team environment that values personalized guest service and operational integrity.
Job Requirements
- High school diploma or equivalent required
- 1-2 years of hotel front desk or supervisory experience preferred
- knowledge of hotel systems such as OnQ, Opera, or similar a plus
- prior supervisory or team lead experience preferred
- strong leadership and communication skills
- excellent guest service and problem-solving abilities
- ability to multitask and remain professional under pressure
- proficient in Microsoft Office including Outlook, Word, and Excel
- knowledge of cash handling and front desk procedures
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 1-2 years of hotel front desk or supervisory experience preferred
- knowledge of hotel systems such as OnQ, Opera, or similar is a plus
- prior supervisory or team lead experience preferred
- strong leadership and communication skills
- excellent guest service and problem-solving abilities
- proficient in Microsoft Office including Outlook, Word, and Excel
- knowledge of cash handling and front desk procedures
- flexibility to work various shifts including weekends and holidays
Job Duties
- Supervise and assist Guest Service Agents with daily front desk operations
- greet guests warmly and ensure a smooth check-in and check-out process
- handle guest concerns promptly and professionally to ensure satisfaction
- support training and development of front desk staff
- monitor accuracy of cash handling, billing, and shift reports
- coordinate with Housekeeping and Maintenance to ensure room readiness
- maintain a clean, welcoming, and organized front desk and lobby area
- enforce company policies, safety, and brand standards
- perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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