Guest Services Supervisor

Four Seasons is a leading global luxury hospitality company renowned for providing exceptional guest experiences across the world. Powered by a collective of dedicated and passionate individuals, Four Seasons fosters a culture where employees strive to improve themselves, exceed expectations, and create lasting impressions. The organization uniquely combines world-class service with genuine warmth, ensuring that every guest, resident, and partner feels valued and truly cared for. Recognized for its commitment to luxury and excellence, Four Seasons continuously invests in its people through a strong employee experience and inclusive company culture, believing that the foundation of exceptional guest service lies in how team members are treated and empowered.

Located in Baltimore’s vibrant Harbor East, our sophisticated urban retreat offers a luxurious setting with access to miles of walkable waterfront, top-tier dining establishments, and iconic city landmarks. The hotel features a selection of premium amenities including a renowned five-star spa and a stunning rooftop pool, making it an ideal destination for family vacations, romantic getaways, and business travel alike. The location blends modern urban comforts with the charm of waterfront views, engaging guests with both city life and serene surroundings.

The role we are highlighting is integral to upholding the prestigious Four Seasons service standards. The position centers on supervising and leading the Bell Staff and Driveway Staff to anticipate, meet, and exceed guest expectations. Emphasizing personalized service, this role calls for a leader who understands the importance of attentive guest interactions and team collaboration. The responsibilities include overseeing guest service operations, maintaining seamless communication with management and various departments to ensure swift resolution of guest requests and issues, and consistently delivering hospitality that aligns with the Four Seasons brand promise.

This leadership role demands a hands-on approach to managing staff through training, scheduling, performance evaluation, and coaching. It requires a strong focus on customer satisfaction, managing special requests, and handling guest concerns with professionalism and efficiency. The supervisor is also responsible for ensuring safety and security measures are promptly addressed, contributing to a secure and welcoming environment for everyone in the hotel.

With an hourly rate of $21.60, this position offers not only competitive compensation but also a wealth of benefits such as comprehensive medical, dental, and vision insurance, paid time off, 401k retirement plans, and special employee perks like complimentary meals, room nights, and discounted parking. Four Seasons is committed to providing an empowering and supportive workplace where employees can thrive, grow professionally, and build rewarding careers within the luxury hospitality industry.

This opportunity is ideal for someone with strong guest service leadership experience, excellent communication and interpersonal skills, and the ability to remain calm and organized in a fast-paced environment. Creativity, attention to detail, and a dedication to delivering an unparalleled guest experience are core attributes needed to excel in this role. If you're passionate about hospitality and embody the Four Seasons values, this position offers a platform to contribute significantly to a world-renowned brand while advancing your career in luxury hotel management.