Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a prominent family-focused resort brand known for creating memorable and joyful experiences for guests across its lodges. Combining the excitement of indoor water parks with comfortable accommodations and a variety of engaging activities, Great Wolf focuses on catering to families seeking fun, relaxation, and entertainment. With a commitment to high-quality service and operational excellence, Great Wolf has earned its reputation as a premier destination for family vacations.
The Guest Services Supervisor role at Great Wolf is a critical leadership position that directly contributes to the overall guest experience and operational success of the lodge. This role i... Show More
The Guest Services Supervisor role at Great Wolf is a critical leadership position that directly contributes to the overall guest experience and operational success of the lodge. This role i... Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems
- Proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- High school diploma or GED
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems
- Proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associate's degree or higher in hospitality or related field preferred
- Experience with Opera or similar system preferred
- Previous hotel experience, preferably in a large family resort or hotel preferred
Job Duties
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack or guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
Job Location
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