Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $123,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
Paid parental leave
AD&D insurance
401(k)
Flexible spending account
Disability insurance
Paid Time Off
Vision Insurance
Profit sharing
Job Description
Holland & Knight LLP is a prestigious law firm recognized for its unwavering commitment to excellence, integrity, and client satisfaction. With a diverse team of accomplished attorneys and support staff, the firm cultivates a collaborative environment where innovation and professionalism thrive. Holland & Knight serves a broad spectrum of clients ranging from multinational corporations to public sector entities, providing high-quality legal services across various practice areas. The firm's reputation for fostering a supportive culture and encouraging professional growth makes it a sought-after workplace for talented individuals who are passionate about their careers and dedicated to achieving the highest standards of performance.
This role as a Guest Services Supervisor is based in Holland & Knight's Washington D.C. office and offers a unique opportunity to be part of a dynamic team that enhances the daily operational excellence of the firm. The position is full-time, featuring a competitive salary range between $82,000 and $123,000 per year, with additional bonus opportunities and a comprehensive benefits package. The Guest Services Supervisor will act as a pivotal leader within the guest services department, combining managerial, administrative, and customer-facing responsibilities to ensure an exceptional experience for all guests and firm visitors.
The Guest Services Supervisor oversees a team of guest service representatives, providing mentorship and training to uphold high service standards. This role demands effective scheduling and resource management to consistently meet the needs of guests. As the primary point of contact for guest inquiries, complaints, and special requests, the supervisor must demonstrate strong problem-solving skills and maintain a professional and welcoming demeanor. Coordination with multiple departments such as IT support, housekeeping, maintenance, and food and beverage is essential to resolve issues swiftly and uphold operational standards.
Additionally, the Guest Services Supervisor assists with organizing firm events, managing front desk operations including check-in and check-out processes, and ensuring room availability by collaborating closely with housekeeping and maintenance teams. The role requires attention to detail in compliance with company policies, record-keeping of guest interactions, and preparation of departmental performance reports to inform continuous improvement initiatives.
Physical aspects of the job include the ability to stand or sit for extended periods and use computer systems proficiently. Flexibility to work various shifts including weekends and holidays is necessary to meet the demands of the position. Holland & Knight's supportive environment, along with the inclusion of diverse and flexible benefits, such as health coverage options, life insurance, retirement plans, paid leave, and more, reinforces their commitment to employee wellness and professional development.
In summary, the Guest Services Supervisor is a vital role within Holland & Knight that ensures guests receive exemplary service and that the firm's operational goals are consistently met. This position offers a rewarding career path for individuals with a passion for hospitality, strong leadership abilities, and a dedication to maintaining a professional and guest-centric workplace in a leading law firm environment.
This role as a Guest Services Supervisor is based in Holland & Knight's Washington D.C. office and offers a unique opportunity to be part of a dynamic team that enhances the daily operational excellence of the firm. The position is full-time, featuring a competitive salary range between $82,000 and $123,000 per year, with additional bonus opportunities and a comprehensive benefits package. The Guest Services Supervisor will act as a pivotal leader within the guest services department, combining managerial, administrative, and customer-facing responsibilities to ensure an exceptional experience for all guests and firm visitors.
The Guest Services Supervisor oversees a team of guest service representatives, providing mentorship and training to uphold high service standards. This role demands effective scheduling and resource management to consistently meet the needs of guests. As the primary point of contact for guest inquiries, complaints, and special requests, the supervisor must demonstrate strong problem-solving skills and maintain a professional and welcoming demeanor. Coordination with multiple departments such as IT support, housekeeping, maintenance, and food and beverage is essential to resolve issues swiftly and uphold operational standards.
Additionally, the Guest Services Supervisor assists with organizing firm events, managing front desk operations including check-in and check-out processes, and ensuring room availability by collaborating closely with housekeeping and maintenance teams. The role requires attention to detail in compliance with company policies, record-keeping of guest interactions, and preparation of departmental performance reports to inform continuous improvement initiatives.
Physical aspects of the job include the ability to stand or sit for extended periods and use computer systems proficiently. Flexibility to work various shifts including weekends and holidays is necessary to meet the demands of the position. Holland & Knight's supportive environment, along with the inclusion of diverse and flexible benefits, such as health coverage options, life insurance, retirement plans, paid leave, and more, reinforces their commitment to employee wellness and professional development.
In summary, the Guest Services Supervisor is a vital role within Holland & Knight that ensures guests receive exemplary service and that the firm's operational goals are consistently met. This position offers a rewarding career path for individuals with a passion for hospitality, strong leadership abilities, and a dedication to maintaining a professional and guest-centric workplace in a leading law firm environment.
Job Requirements
- A high school diploma or equivalent qualification
- previous experience in a guest service or hospitality role, with at least 2-3 years in a supervisory or leadership position
- proficiency in meeting room booking software and Microsoft Office Suite
- flexibility to work various shifts, including weekends and holidays
- ability to sit or stand for extended periods of time
- moderate or advanced keyboard usage
- excellent interpersonal and communication skills
- strong problem-solving abilities and capacity to handle difficult situations calmly and professionally
Job Qualifications
- Previous experience in a guest service or hospitality role, with at least 2-3 years in a supervisory or leadership position
- proficiency in meeting room booking software and Microsoft Office Suite
- flexibility to work various shifts, including weekends, and holidays
- a high school diploma or equivalent qualification
- degree in hospitality management or a related field preferred
- excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members
- strong problem-solving abilities and the capacity to handle difficult situations calmly and professionally
Job Duties
- Supervise and mentor guest service representatives
- provide training and ongoing coaching to ensure high-quality service standards
- schedule staff and allocate resources effectively to meet guest needs
- serve as the primary point of contact for guest inquiries, requests, and complaints
- address guest issues promptly and effectively, ensuring resolution to their satisfaction
- maintain a welcoming and professional demeanor at all times
- assist in the planning and execution of office and firm events
- oversee front desk operations, including check-in, check-out, and room reservations
- monitor room availability and coordinate with housekeeping and maintenance teams
- ensure compliance with company policies and procedures
- liaise with other departments such as local IT support, housekeeping, maintenance, and food and beverage to address guest needs and resolve issues
- liaise with catering vendors, maintain list and ensure compliance with building processes for all vendors
- maintain accurate records of guest interactions, complaints, and resolutions
- prepare reports on departmental performance and guest feedback
- assist with administrative tasks such as vendor invoicing and inventory management
- conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
- monitor guest satisfaction scores and implement improvements as needed
- perform special projects and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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