Guest Services Supervisor

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $28.00

Benefits

Paid vacation

Seattle paid sick and safe time

Holidays

Medical insurance

Dental Insurance

Vision Insurance

Pet insurance

401(k) retirement plan with employer match

Paid time off to volunteer

Strong sense of belonging through diversity equity and inclusion

Job Description

Aparium Hotel Group, the esteemed hospitality management company behind Populus Seattle, is renowned for delivering exceptional boutique hotel experiences that embrace the unique culture, history, and character of the neighborhoods they serve. Established in 2011, Aparium has grown rapidly, carving out a reputation for blending the business efficiency of major hospitality corporations with the intimate charm of boutique hotels. Located in the historic Pioneer Square district of Seattle, Populus Seattle is an adaptive reuse project housed in the iconic 1907 Manufacturers Exchange Building, which features a rugged brick-and-timber structure that beautifully reflects the Pacific Northwest’s rich heritage and natural beauty.... Show More

Job Requirements

Passion for the people place and character of our community
Availability to work shifts including AM 7:00am-3:30pm and PM 3:00pm-11:30pm that may include weekends holidays and some mid-shifts
At least three years hospitality experience in upscale lifestyle or luxury property or comparable goods/services or comparable combination of education and experience
Professional proficiency of English language in reading writing and verbal communication
Intermediate skills in Microsoft Excel and Word
Ability to lift up to 25 pounds
Ability to push bell cart with guest luggage up to 100 pounds

Job Qualifications

At least three years' hospitality experience within upscale lifestyle or luxury property or comparable goods/services or education and experience
Professional proficiency in English reading writing and verbal communication
Intermediate skills in Microsoft Excel and Word for creating spreadsheets or proposals
Ability to lift up to 25 pounds and push a bell cart with luggage weighing up to 100 pounds
Strong interpersonal and communication skills
Ability to lead a team and provide constructive coaching
Knowledge of hotel systems and guest service standards

Job Duties

Demonstrate passion and genuine care for all aspects of a guest's experience handling all interactions with the highest level of hospitality and professionalism
Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details an inviting arrival recommendation of local experiences and a seamless departure ascertaining satisfaction throughout and adjusting as necessary
Accommodate special requests whenever possible even if it requires breaking protocol for the benefit of the guest by using sound judgment
Serve as the tour guide for all hotel experiences a guest may encounter providing personalized touches that create special memories
Demonstrate mastery of the hotel's systems to ensure accurate information is input updated and utilized to respond through various guest communication channels
Prioritize the guest's satisfaction adjusting actions and behaviors to support what the guest needs and be willing to act as bellman valet or greeter as needed
Display professionalism discretion and maintain a calm engaging presence throughout all guest interactions
Collaborate effectively with co-workers and other departments to ensure guest needs are met work cooperatively and respond to feedback
Partner with the Guest Services Manager to support the team through coaching counseling and constructive feedback
Manage shifts including early mornings late evenings weekends and holidays as required

Job Location

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