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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k plan
Employee Discounts
Career development programs
Job Description
Gaylord Opryland Resort & Convention Center is a premier hospitality destination located in Nashville, Tennessee. As part of the prestigious Marriott International portfolio, Gaylord Opryland Resort offers a unique blend of southern charm, world-class amenities, and exceptional guest experiences. Known for its expansive facilities that accommodate large conventions, meetings, and leisure travelers alike, the resort prides itself on delivering thoughtful, big-hearted service in an extraordinary environment. The resort is situated in a vibrant entertainment district, providing guests with convenient access to local attractions and cultural highlights of Nashville. As a part of the Marriott family, Gaylord Opryland Resort participates in... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or guest services preferred
- ability to maintain confidentiality
- excellent communication skills
- strong attention to detail
- ability to stand or walk for extended periods
- capability to lift or move objects up to 10 pounds
- availability to work a full-time schedule
Job Qualifications
- High school diploma or equivalent
- prior experience in guest services or front desk roles preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- proficiency with computer systems and software relevant to hotel operations
- problem-solving and multitasking abilities
- professional appearance and demeanor
Job Duties
- Organize and process all guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify billing accuracy
- activate and file room keys
- process guest requests and relay messages
- print contingency lists for emergency records
- identify and explain room features and property amenities to guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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