Guest Services Specialist

Gaylord Opryland Resort & Convention Center is a premier hospitality destination located in Nashville, Tennessee. As part of the prestigious Marriott International portfolio, Gaylord Opryland Resort offers a unique blend of southern charm, world-class amenities, and exceptional guest experiences. Known for its expansive facilities that accommodate large conventions, meetings, and leisure travelers alike, the resort prides itself on delivering thoughtful, big-hearted service in an extraordinary environment. The resort is situated in a vibrant entertainment district, providing guests with convenient access to local attractions and cultural highlights of Nashville. As a part of the Marriott family, Gaylord Opryland Resort participates in a global network that fosters career growth, inclusivity, and diversity, making it an ideal place for professionals seeking to advance in the hospitality industry.

The Front Desk Agent at Gaylord Opryland Resort & Convention Center plays a crucial role in ensuring every guest receives a seamless and welcoming experience from check-in to check-out. This full-time, non-management position involves managing all guest room reservations, processing payments, and addressing guest requests with professionalism and efficiency. The Front Desk Agent is responsible for maintaining accurate billing and securing payment transactions while providing detailed information about the resort’s amenities, services, and local points of interest. In addition, the role requires the activation and filing of room keys, handling contingency documentation for emergencies, and facilitating communication between guests and various resort departments. This position demands excellent interpersonal skills, a thorough understanding of hotel operations, and the ability to handle multiple tasks in a fast-paced environment. The Front Desk Agent is also expected to uphold Marriott International’s standards of excellence by embodying their core values of inclusivity, professionalism, and genuine guest appreciation. Those joining Gaylord Opryland Resort will be part of a dynamic team called STARs, who are known for their creativity, entrepreneurial spirit, and dedication to outstanding service. This role provides an excellent opportunity to gain valuable experience in guest services and be part of a brand that values career development and personal growth. Those interested in this position can look forward to a workplace that supports diversity, equal opportunity employment, and the chance to contribute meaningfully to an industry-leading resort experience.