Guest Services Representative (Part-Time)

Dr. Phillips Center for the Performing Arts is a premier arts center located in Orlando, Florida, dedicated to enriching the community through artistic and cultural experiences. As a dynamic venue for live performances, including theater, dance, music, and other entertainment forms, it serves as a hub where artists and audiences connect and share unforgettable moments. Dr. Phillips Center places a strong emphasis on delivering top-tier guest services to ensure that every visitor enjoys an exceptional and welcoming experience from the moment they arrive. With a commitment to diversity, inclusivity, and excellence, it has become a cornerstone of the arts community in Central Florida, attracting both local residents and tourists. The center offers a collaborative work environment that values creativity, professionalism, and a passion for the arts. It encourages its team members to embody its core values of respect, integrity, and engagement in their daily work, fostering a culture of continuous improvement and community involvement. Employment with Dr. Phillips Center is part-time, focusing on providing flexible yet meaningful opportunities for individuals passionate about the arts and customer service. This position offers competitive compensation aligned with industry standards for part-time roles within the performing arts sector.

The role of the Guest Services Representative (Part-Time) at Dr. Phillips Center is vital in creating a positive and memorable first impression for all guests. This position entails greeting and assisting guests as they arrive at the center, providing detailed information about the venue, and ensuring smooth access to events. Responsibilities include scanning tickets, distributing playbills, directing guests to key locations such as restrooms, bars, and theater doors, and aiding guests with special needs or disabilities in a respectful and knowledgeable manner. The role requires comprehensive knowledge of the facility's layout, emergency exits, concessions, merchandise, and local amenities such as valet parking and nearby restaurants or hotels. As a face of the center, the Guest Services Representative must maintain a positive and friendly demeanor at all times, addressing guest concerns promptly and professionally. This position also involves working closely with volunteers and other staff members to uphold cleanliness, safety, and operational standards before, during, and after events. The ability to remain calm under pressure, communicate effectively in English, and adapt to changing situations is essential. Training is provided on life safety, crowd management, ADA compliance, and guest service protocols to ensure the highest level of preparedness. The representative contributes to the overall success of the center by supporting a welcoming arts environment and promoting ancillary programs and services offered on-site. This role is ideal for individuals who thrive in fast-paced, guest-focused settings and enjoy being part of a vibrant cultural institution. Availability for variable shifts, including evenings, weekends, and holidays, is required to meet the operational demands of the performing arts center.