Guest Services Representative - Info Desk

Stamford, CT, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Job Description

Norwalk Hospital Association is a well-established healthcare institution committed to providing exceptional patient care and community health services. As a vital part of the healthcare system, Norwalk Hospital emphasizes high standards of safety, professionalism, and customer service. The hospital operates a comprehensive network of medical departments equipped with advanced technology and staffed by skilled professionals dedicated to improving patient outcomes and satisfaction. Recognized for its dedication to excellence and compassionate care, Norwalk Hospital plays a pivotal role in the well-being of the Norwalk community and surrounding areas.

The Guest Services Representative position at Norwalk Hospital Association is an essential... Show More

Job Requirements

High school diploma or equivalent
minimum one year experience in customer service or related field
fluent in reading, writing, and speaking English
ability to process visitors efficiently and courteously
knowledge of Microsoft Office and email
basic computer troubleshooting skills
excellent communication skills
ability to maintain patient confidentiality
ability to handle emergency communications appropriately

Job Qualifications

High school diploma or equivalent
experience with Microsoft Office and email
data entry skills
fluent in reading, writing, and speaking English
ability to deal with visitors in a courteous and professional manner
prior experience in customer service oriented positions preferred
ability to communicate in Spanish and/or Portuguese is a plus

Job Duties

Monitor visiting hours and distribute computerized passes in accordance with hospital visitor policy
navigate through different computer programs to troubleshoot technical issues
process visitors and distribute badges in a timely, efficient manner
adhere to all policies specific to visitor restrictions and patient confidentiality
demonstrate a courteous and friendly manner when assisting visitors and general public
assist visitors with valet inquiries in the absence of the parking ambassador
locate and coordinate with appropriate departments for after hour and weekend-time sensitive packages
identify and communicate emergencies that occur in the lobby area accurately
perform other duties as assigned
fulfill all compliance responsibilities related to the position

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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