Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Standard Hours
Job Description
Norwalk Hospital Association is a respected healthcare establishment dedicated to providing exceptional medical services and compassionate patient care. Located in Norwalk, this hospital is an essential component of the community's healthcare infrastructure, offering a range of clinical and support services designed to improve health outcomes for patients. Known for its commitment to excellence and patient satisfaction, Norwalk Hospital employs a dedicated team of professionals who work collaboratively to create a welcoming and safe environment for patients, families, and visitors alike. As a non-exempt employee within the hospital's Info Desk Department, the Guest Services Representative plays a vital role in upholding... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in a customer service role
- Fluent in reading, writing and speaking English
- Ability to maintain professionalism in dealing with visitors
- Experience with Microsoft Office and email
- Ability to perform data entry
- Capacity to follow hospital visitor policies and patient confidentiality
- Strong communication skills
Job Qualifications
- High school diploma or equivalent
- Fluent in reading, writing and speaking English
- Ability to deal with visitors in a courteous and professional manner
- Experience with Microsoft Office and email
- Data entry skills
- Prior experience in customer service-oriented positions
- Ability to communicate in Spanish and/or Portuguese a plus
Job Duties
- Greet and monitor all visitors to the hospital
- Provide patient room and phone numbers to callers and visitors using a computerized visitor badging system
- Monitor visiting hours and distribute computerized visitor passes according to hospital policy
- Navigate computer programs to troubleshoot technical issues
- Assist visitors with inquiries including valet parking in the absence of parking ambassador
- Identify and communicate emergencies occurring in the lobby area
- Locate and coordinate with departments for receiving after-hour and weekend time sensitive packages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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