Guest Services Representative - Hotel/Hospitality - Part Time Weekend 7:00am-3:00pm

WaterWalk Hospitality is a dynamic and rapidly growing hotel management company known for its innovative approach to the extended stay hotel segment. With a portfolio that spans multiple states, WaterWalk Hospitality manages a variety of hotels, each designed to provide unique and memorable guest experiences. The company is particularly recognized for its WaterWalk Extended Stay by Wyndham brand, which introduces a dual offering to the extended stay market: traditional extended stay suites (STAY) and unfurnished suite options (LIVE) that cater to longer stays. This innovative model demonstrates the company's commitment to flexibility and guest satisfaction, setting it apart in the hospitality industry. WaterWalk Hospitality prides itself on creating welcoming environments where guests not only receive exceptional service but also feel valued and cared for throughout their stay.

The Guest Service Representative at WaterWalk Hospitality plays a crucial role in upholding the company's high standards of guest service and satisfaction. This position is central to the daily operations at the front desk, where professionalism, friendliness, and efficiency are paramount. The representative welcomes guests and residents warmly, ensuring every interaction leaves a positive impression. Responsibilities include managing check-in and check-out processes, responding promptly and courteously to guest inquiries, and handling communication and coordination through property management systems like AppFolio, especially for the LIVE units. The role emphasizes proactive service, where anticipating guest needs and providing personalized solutions directly contributes to the overall guest experience.

In addition to delivering exceptional guest service, the Guest Service Representative is integral to supporting the unique STAY and LIVE models offered by WaterWalk. This includes coordinating resident services, managing agreements, and facilitating maintenance requests for longer-term stays. Beyond guest interactions, the role also involves administrative duties, such as handling secure payment transactions, maintaining accurate records, coordinating with other hotel departments like housekeeping and maintenance, and ensuring the front desk area is organized and well stocked. The position demands a strong attention to detail, an ability to multitask in a fast-paced environment, and a positive attitude that aligns with WaterWalk Hospitality's "YES!" culture.

Working hours include weekend and evening shifts based on business needs, reflecting the company’s commitment to providing continuous service and support to its guests and residents. This role requires someone energetic, honest, ethical, and solutions-oriented who can contribute to maintaining a safe, organized, and community-oriented atmosphere within the hotel. WaterWalk Hospitality offers a welcoming work environment where team collaboration and guest experience are top priorities, making the Guest Service Representative position an exciting opportunity for those looking to grow their career in hospitality management while being part of a forward-thinking and guest-focused company.