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Guest Services Representative - Hotel/Hospitality - Part Time Weekend 7:00am-3:00pm
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $15.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
WaterWalk Hospitality is a dynamic and rapidly growing hotel management company known for its innovative approach to the extended stay hotel segment. With a portfolio that spans multiple states, WaterWalk Hospitality manages a variety of hotels, each designed to provide unique and memorable guest experiences. The company is particularly recognized for its WaterWalk Extended Stay by Wyndham brand, which introduces a dual offering to the extended stay market: traditional extended stay suites (STAY) and unfurnished suite options (LIVE) that cater to longer stays. This innovative model demonstrates the company's commitment to flexibility and guest satisfaction, setting it apart in the... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year of front desk property management or customer service experience
- weekend and evening shifts as needed based on operational and business demands
Job Qualifications
- high school diploma or equivalent required
- minimum 1 year of front desk property management or customer service experience required
- hospitality experience preferred
- excellent interpersonal and verbal communication skills
- strong computer literacy with proficiency in property management systems e g AppFolio Opera or similar
- energetic honest ethical and solutions oriented
- ability to multitask in a fast-paced environment with professionalism and a sense of urgency
Job Duties
- provide a warm welcome to all guests and residents ensuring a positive first and last impression
- deliver prompt and courteous service while addressing guest inquiries and requests
- anticipate guest needs and deliver personalized solutions-focused service
- follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals
- manage guest and resident check-in and check-out ensuring accuracy in registration room assignment and payment processing
- maintain complete knowledge of property features amenities rates and availability
- utilize Canary for digital upselling and communication tools to drive revenue opportunities
- update guest profiles and information in the PMS and AppFolio to ensure accurate records
- support both hotel guests stay and residents live by providing exceptional service experiences tailored to each groups needs
- coordinate resident services assist with agreement documentation and manage AppFolio communication and maintenance requests
- partner with the onsite management team to maintain a safe organized and community-oriented environment
- take ownership of guest or resident concerns and resolve them promptly and professionally
- escalate issues to the general manager or appropriate leader when additional support is required
- maintain accurate records of transactions guest accounts and resident details
- handle cash and credit card transactions securely in compliance with company policy
- communicate effectively with housekeeping maintenance and leadership teams to ensure seamless operations
- keep the front desk area clean organized and well stocked with necessary supplies
- perform light laundry duties including loading and unloading washers and dryers
- ensure the correct use of cleaning solutions and follow proper safety and handling procedures
- fold organize and restock linens and towels to support daily operations
- maintain cleanliness and organization in the laundry and storage areas
- assist with inventory counts and notify leadership of low stock or damaged items
- adhere to company policies key control and safety procedures
- participate in team meetings and contribute ideas that enhance the guest experience
- carry out any reasonable request made by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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