Guest Services Representative

The Bakersfield Convention and Visitors Bureau plays a pivotal role in promoting Bakersfield as a vibrant destination for tourists, business travelers, and event attendees. Dedicated to showcasing the unique attractions, amenities, and lodging options that Bakersfield has to offer, this bureau serves as a vital resource for visitors and locals alike. By fostering partnerships with local businesses, event organizers, and travel professionals, the bureau helps drive tourism growth and supports the economic development of the region. The bureau operates a visitor center lobby that acts as the first point of contact for incoming tourists, providing them with up-to-date and comprehensive information on events, local amenities, and lodging. This customer-facing role requires a detail-oriented individual with excellent communication skills to assist in promoting Bakersfield as a desirable destination.

The role of the Convention and Visitors Bureau Assistant is designed to work under close supervision alongside the bureau manager. Responsibilities include handling inquiries related to events, amenities, lodging, and attractions throughout Bakersfield. This position is ideal for someone with a passion for tourism and community engagement, who enjoys interacting with visitors and facilitating their exploration of the city's offerings. The assistant maintains the visitor center lobby, ensuring it is welcoming, informative, and fully equipped to provide a positive experience for every visitor.

Moreover, the assistant will keep informed on area-wide activities to serve visitor needs effectively. Collaborating with local lodging establishments and attractions is vital to maintain a comprehensive and updated inventory of information, ensuring visitors receive accurate suggestions and recommendations. Additionally, the assistant acts as a liaison with travel partners and travel writers, helping to promote Bakersfield by offering suggestions for accommodations, amenities, and points of interest. This position not only demands interpersonal skills but also a proactive approach to gathering and disseminating tourism-related information.

Candidates can expect to engage in a variety of tasks that contribute to the overall mission of making Bakersfield a welcoming and well-known destination. As this role involves supporting the visitors bureau manager, it provides an excellent learning opportunity for individuals aspiring to grow their careers in tourism, hospitality, or public relations. Employment specifics such as the type of employment and salary details were not provided, but prospective applicants should be prepared to undergo an evaluation based on experience, education, training, certification, knowledge, skills, abilities, and personal qualifications for the position. A minimum passing score of 70 percent is required during this appraisal process. This role offers a meaningful way to impact the community positively while developing a strong foundation in the tourism sector, making it highly suitable for individuals passionate about community engagement and visitor experience.