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Guest Services Representative

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.90 - $17.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Stand alone dental insurance
Life insurance
401(k) retirement plan
Flexible spending account
access to base facilities

Job Description

The Westwind Inn, situated at Travis Air Force Base in California, is a distinguished lodging facility that operates under the Non-appropriated Fund (NAF) framework. This facility plays a critical role in providing comfortable, convenient, and quality accommodations for military personnel, their families, and authorized guests. The Westwind Inn is well-known for maintaining high standards in guest service, contributing significantly to the morale, welfare, and recreation activities of the Air Force and Space Force communities. Employees at this establishment have unique access to a vast array of base facilities including the Base Exchange (BX), gym, outdoor recreation areas, library, marina, golf... Show More

Job Requirements

  • Must be 21 years of age or older to meet legal requirements for sale of alcoholic beverages
  • must satisfactorily complete a background investigation
  • U.S. citizen, national, or owe allegiance to the U.S.
  • ability to provide required documentation such as REAL ID for base access
  • must register for Selective Service if male and born after December 31, 1959
  • direct deposit required
  • employment verification through E-Verify
  • willingness to comply with probationary period if required
  • ability to meet pre-employment requirements
  • understanding that payment for relocation expenses is not authorized
  • commitment to the ideals of the American republic and the U.S. Constitution
  • must be able to use base facilities and adhere to federal employment standards

Job Qualifications

  • Experience in general clerical or cashier work demonstrating ability to handle multiple tasks and provide quality customer service
  • ability to resolve common arithmetic problems and make change when receiving payment
  • must meet state and legal age requirement for sale of alcoholic beverages
  • U.S. citizenship or owed allegiance to the U.S.
  • ability to complete background investigation satisfactorily
  • ability to provide REAL ID or combination of identity documents for installation access

Job Duties

  • Receives and confirms room reservations by letter, telephone, email, or personal contact
  • registers and assigns rooms to guests, makes and issues room keys
  • ensures that only authorized patrons use government sponsored quarters
  • calculates and posts charges to patrons' accounts and balances totals with control records
  • accepts payment, makes change, and presents departing guests checkout statements
  • prepares and safeguards cash receipts, prepares daily cashier's report and daily activity report
  • maintains current checkout list
  • maintains and sells sundry sales items to patrons
  • ensures required information is received from guests and entered into guest folio
  • prints backup reports from property management system
  • ensures housekeeping status of rooms is updated
  • records and notifies appropriate person/organization of maintenance problems reported by guests
  • ensures front desk area and lobby remains clean
  • processes Night Audit procedures and closes credit card machines nightly

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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