Guest Services Representative

The Westwind Inn, situated at Travis Air Force Base in California, is a distinguished lodging facility that operates under the Non-appropriated Fund (NAF) framework. This facility plays a critical role in providing comfortable, convenient, and quality accommodations for military personnel, their families, and authorized guests. The Westwind Inn is well-known for maintaining high standards in guest service, contributing significantly to the morale, welfare, and recreation activities of the Air Force and Space Force communities. Employees at this establishment have unique access to a vast array of base facilities including the Base Exchange (BX), gym, outdoor recreation areas, library, marina, golf course, bowling center, and the arts and crafts center, enhancing their overall work-life balance and enjoyment.

This available position at the Westwind Inn is a permanent, part-time role within a supportive and mission-driven environment focused on delivering high-quality customer interactions and administrative excellence. The role is specially designed for professional individuals passionate about hospitality and customer service, willing to work at least 20 hours per week, with potential to work up to 40 hours. The compensation for this position ranges from $16.90 to $17.25 per hour, aligned with the NF 1 pay scale and grade. As a lodging reservation and front desk support staff member, the incumbent will be responsible for a variety of important duties including processing reservations received via various communication channels, registering guests, assigning rooms, issuing room keys, and ensuring that only authorized patrons utilize government-sponsored quarters.

Moreover, this role requires financial interaction with patrons, calculating and posting charges, accepting payments, making change, and preparing checkout statements and reports related to cash handling and daily activities. The successful candidate will also maintain checkout lists, manage sundry item sales, and ensure the accuracy and completeness of guest folios, all while maintaining an organized and clean front desk and lobby area. Responsibilities also include coordinating with maintenance and housekeeping teams to address guest concerns and room status updates, and performing night audit procedures including closing credit card transactions. This position demands individuals who are detail-oriented, capable of handling multiple tasks efficiently, and committed to exceptional customer service in a high-profile government lodging environment. The role is non-remote, does not support teleworking, and does not reimburse relocation expenses, confirming its location-specific nature at Travis AFB. This opportunity represents a meaningful contribution to the morale and welfare of military service members and involves working within the standards and regulations required by a federal hospitality service operation.