Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
Shift Differentials
Job Description
Sacramento Republic FC is a professional soccer club based in Sacramento, California, known for its passionate fan base and commitment to fostering a vibrant soccer culture in the region. The club hosts exciting matches at Heart Health Park, a premier venue designed to enhance the fan experience. They pride themselves not only on their competitive performances on the field but also on delivering exceptional matchday experiences to their supporters. The club is deeply embedded in the community, offering fans an engaging and inclusive environment to enjoy soccer season after season.
The Guest Services Representative (GSR) position at Sacramento Republic FC is a critical and dynamic role focused on enhancing the overall experience for fans attending matches at Heart Health Park. The role is part-time and seasonal, spanning from January through November, coinciding with the club's active soccer schedule. Guest Services Representatives are frontline ambassadors who assist attendees with a variety of matchday needs including wayfinding, addressing seating inquiries, and troubleshooting any issues fans may encounter. They maintain a friendly, energetic, and enthusiastic demeanor to foster a welcoming atmosphere.
This role demands flexibility, as it involves working evenings, weekends, and holidays to align with the game schedule and special events, including the Home Opener, State Fair, and Season Finale matches. Employees must be comfortable working outdoors in varying weather conditions, including hot and inclement weather, and be capable of physical activities such as standing, walking, and navigating stairs for extended periods. The compensation for this role is $16.90 per hour, reflecting the part-time and seasonal nature of the position.
Guest Services Representatives are responsible for building strong relationships with fans by delivering knowledgeable assistance about the venue, policies, and operational procedures to ensure a seamless and enjoyable game day. They serve as informative guides during the event, directing guests to their seats, verifying credentials for restricted areas, and managing emergency protocols when necessary. Additionally, GSRs help locate lost articles or assist with reuniting lost children with their parents. This role requires excellent communication skills, adaptability to fast-paced environments, and the ability to collaborate effectively with team members.
Overall, the Guest Services Representative role offers an exciting opportunity for individuals who are passionate about soccer and customer service, enjoy working in vibrant and energetic settings, and want to contribute positively to the fan experience at one of Sacramento's premier sports venues. It is an excellent fit for those looking to be part of a community-oriented sports organization while gaining valuable experience in event hospitality and guest relations.
The Guest Services Representative (GSR) position at Sacramento Republic FC is a critical and dynamic role focused on enhancing the overall experience for fans attending matches at Heart Health Park. The role is part-time and seasonal, spanning from January through November, coinciding with the club's active soccer schedule. Guest Services Representatives are frontline ambassadors who assist attendees with a variety of matchday needs including wayfinding, addressing seating inquiries, and troubleshooting any issues fans may encounter. They maintain a friendly, energetic, and enthusiastic demeanor to foster a welcoming atmosphere.
This role demands flexibility, as it involves working evenings, weekends, and holidays to align with the game schedule and special events, including the Home Opener, State Fair, and Season Finale matches. Employees must be comfortable working outdoors in varying weather conditions, including hot and inclement weather, and be capable of physical activities such as standing, walking, and navigating stairs for extended periods. The compensation for this role is $16.90 per hour, reflecting the part-time and seasonal nature of the position.
Guest Services Representatives are responsible for building strong relationships with fans by delivering knowledgeable assistance about the venue, policies, and operational procedures to ensure a seamless and enjoyable game day. They serve as informative guides during the event, directing guests to their seats, verifying credentials for restricted areas, and managing emergency protocols when necessary. Additionally, GSRs help locate lost articles or assist with reuniting lost children with their parents. This role requires excellent communication skills, adaptability to fast-paced environments, and the ability to collaborate effectively with team members.
Overall, the Guest Services Representative role offers an exciting opportunity for individuals who are passionate about soccer and customer service, enjoy working in vibrant and energetic settings, and want to contribute positively to the fan experience at one of Sacramento's premier sports venues. It is an excellent fit for those looking to be part of a community-oriented sports organization while gaining valuable experience in event hospitality and guest relations.
Job Requirements
- Must be at least 18 years of age
- able to work flexible hours including evenings, weekends, and holidays
- able to work outdoors in various weather conditions
- able to stand and walk for extended periods
- available for approximately 80 percent of home matches
- able to adhere to scheduled shifts
- strong communication skills
- interpersonal skills
- ability to work in a fast-paced environment
- ability to collaborate with team members
Job Qualifications
- Must be willing and able to work flexible hours, including evenings, weekends, and or holidays
- must be able to adhere to pre-scheduled shifts and be on-time for those shifts
- must be available for approximately 80 percent of all home matches, including the Home Opener (Saturday, March 7), State Fair (Saturday, August 1), and Season Finale (Saturday, October 24)
- able to work outdoors in inclement and or hot weather
- able to stand, walk, or travel up and down stairs for extended periods of time
- strong communication and interpersonal skills with the ability to build relationships with guests and resolve issues efficiently
- able to adapt to changing priorities and work effectively in a fast-paced environment
- proven ability to collaborate effectively with team members and contribute to a positive work environment
- must be at least 18 years of age
Job Duties
- Greet fans and assist them in finding their ticketed seats
- examine and interpret tickets to answer any seating questions
- maintain comprehensive knowledge of venue, policies, and operational plans to ensure a seamless matchday experience
- assist with wayfinding throughout the venue
- build strong relationships with fans and maintain a visible presence during the event for any guest inquiries, comments, or concerns
- guide fans to exits or provide other instructions in case of emergency
- verify credentials for ingress into restricted areas
- search for lost articles or for parents of lost children
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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