Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
flexible schedules
Sundays Off
Job Description
InTown Suites is a respected hotel chain known for providing exceptional value and memorable experiences to travelers across numerous locations. Our brand prides itself on delivering comfort, convenience, and quality service to guests who seek affordable extended stay accommodations. With a welcoming atmosphere, clean and well-maintained facilities, and a staff dedicated to guest satisfaction, InTown Suites is committed to creating a positive hospitality experience that goes beyond typical lodging standards. We believe that small gestures make a big difference, emphasizing personalized customer service that makes each guest feel valued and appreciated throughout their stay.
We are currently seeking a de... Show More
We are currently seeking a de... Show More
Job Requirements
- Previous hospitality experience preferred but not required
- High school diploma or equivalent
- Ability to read, understand, interpret hotel reports
- Proficiency in computer operating systems
- Ability to communicate effectively in English
- Ability to handle stressful situations and multitask
- Flexibility to work long hours and different shifts including weekends
- Valid driver’s license and proof of insurance for local travel as needed
Job Qualifications
- Previous hospitality experience preferred but not required
- Any combination of education and experience equivalent to high school diploma
- Any other combination of education, training or experience that provides the required knowledge, skills and abilities
- Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
- Ability to read, speak, and write efficiently to interact with guests and staff
- Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques to ensure effective front office operation
- Ability to compose and express thoughts clearly and concisely for effective communication
- Ability and flexibility to work long hours regularly and as business demands
- Ability to manage multiple activities and use time management skills in stressful situations
- Ability to make effective judgments on all facets of front office operations and staff
- Ability to effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- Ensure reservations are taken correctly and courteously
- Be proficient in computer operating system
- Be available at all times to deal with guest issues in a professional manner
- Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- Supervise property staff as needed
- Ensure compliance of safety and security standards
- Report to the Regional Operations Manager in General Manager absence
- Be responsible for bank deposits in General Manager absence
- Identify and follow up on life/safety issues and inspection issues
- Notify General Manager or equivalent immediately of any safety and/or security violations of policy
- Leave all desk and office areas in a clean and neat manner
- Handle administrative duties as assigned
- Take responsibility for ensuring that property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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