Guest Services Representative

The Langley Inn, located at Langley Air Force Base in Virginia, is a key lodging facility dedicated to serving the needs of military personnel, their families, and authorized government guests. This establishment is part of the Air Force's Morale, Welfare, and Recreation (MWR) program, which aims to improve the quality of life for service members and their families through various amenities and services. The Langley Inn provides comfortable accommodations, ensuring that guests enjoy a welcoming and efficient stay while stationed at or visiting Langley AFB. Operating under the Nonappropriated Fund (NAF) system, the Inn focuses on quality customer service and aims to maintain a professional and hospitable environment for all patrons.

This job opportunity is for a Front Desk and Guest Services Support position at the Langley Inn. This flexible, permanent role is designed to support lodging operations by providing front desk services and guest assistance. The role does not guarantee a set number of hours weekly; however, employees may be scheduled up to 40 hours per week as needed. The hourly pay rate for this position is set at $15. As a front desk representative, the incumbent will handle critical tasks such as receiving and confirming reservations, registering guests, issuing room keys, managing billing and payments, and ensuring that only authorized individuals utilize government-sponsored lodging facilities. The employee will also be responsible for maintaining daily operational reports, assisting guests with sundry sales, and ensuring the front desk area remains clean and professional at all times.

The position requires shift work, including evenings, weekends, holidays, and special situations, to maintain optimal operational coverage. The employee must also be capable of performing night audit procedures and handling credit card machine closings routinely. Additionally, the role involves driving government vehicles in the course of regular duties, which necessitates holding a valid state driver's license. Security and compliance are paramount in this federal role, as the incumbent must pass background investigations and drug screenings, including random and reasonable suspicion testing.

Applicants must meet several key eligibility conditions: they must be U.S. citizens or legal residents for at least three years, at least 21 years old, and meet federal and state requirements related to alcohol sales and vehicle operation. The role invites applications from the general public and offers an inclusive hiring process with preferences for veterans and military spouses. Candidates should demonstrate strong customer service skills, the ability to multitask efficiently, and competence in basic arithmetic to handle transactions accurately. The position is a critical component of the lodging team at Langley AFB and plays a vital role in ensuring that guests receive exceptional service consistent with military standards and hospitality best practices. This is an excellent opportunity for individuals committed to serving the military community and contributing to the smooth operation of a government lodging facility.