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US Air Combat Command logo

Guest Services Representative

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $19.35 - $23.15
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

flexible schedule
Paid training
Employee Discounts
Career advancement opportunities
Work in a military support environment
opportunity to develop customer service skills

Job Description

The Nellis Inn, located on Nellis Air Force Base in Nevada, operates as part of the Morale, Welfare, and Recreation (MWR) services for the United States Air Force and Space Force. It provides lodging and hospitality services primarily for military personnel, their families, and authorized guests visiting the base. The Nellis Inn plays a crucial role in supporting the comfort and convenience of guests by maintaining a professional and welcoming environment. As a nonappropriated fund position, the Nellis Inn is committed to delivering superior customer service and efficient management of lodging operations while adhering to military protocols and government regulations.... Show More

Job Requirements

  • Complete a background investigation with favorable results
  • Be a U.S. Citizen or Non-U.S. National residing in the U.S. Territory for at least 3 consecutive years prior to federal affiliation
  • Must meet state and legal age requirement for sale of alcoholic beverages (21 years)
  • Must be able to work flexible shifts including evenings, weekends, holidays, and special situations
  • Adhere to installation access requirements with appropriate ID or source documents
  • Male applicants born after December 31, 1959 must be registered for Selective Service
  • Complete employment verification (E-Verify)
  • Ability to provide all required documents including ID/Driver's license and resume

Job Qualifications

  • Experience in general clerical or cashier work demonstrating ability to handle multiple tasks and provide quality customer service
  • Ability to resolve common arithmetic problems and make change
  • Ability to read, speak, and write English
  • Must meet age requirements for sale of alcoholic beverages (21 years or older)

Job Duties

  • Provide front desk and guest services support for lodging operations
  • Receive and confirm room reservations by letter, telephone, email, or personal contact
  • Register and assign rooms to guests, make and issue room keys, and escort guests to rooms as needed
  • Ensure only authorized patrons use government-sponsored quarters
  • Calculate and post charges to patrons' accounts and balance totals with control records
  • Accept payments, make change, and present checkout statements to departing guests
  • Prepare and safeguard cash receipts and daily cashier's reports
  • Maintain current checkout lists and sell sundry items to patrons
  • Maintain a professional appearance and demeanor
  • Update housekeeping room status and notify maintenance of issues
  • Ensure front desk and lobby cleanliness
  • Process night audit procedures and close credit card machines nightly
  • Maintain the lost and found program
  • Prioritize customer service at all times

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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