Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a reputable hospitality company renowned for its dedication to delivering exceptional service experiences within the hotel industry. As a well-established entity in the lodging sector, ESA Management prides itself on fostering an environment where guest satisfaction is paramount and associates are empowered to deliver outstanding service. The company's commitment to operational excellence is reflected in its comprehensive approach to employee development and customer engagement, making it a preferred employer and service provider in the competitive hospitality market. ESA Management operates hotels across multiple states, maintaining consistent brand standards while tailoring services to meet the unique needs... Show More
Job Requirements
- High school diploma or General Education Degree (GED)
- One to three months of related experience and/or training or equivalent combination of education and experience
- Proficient communication skills in English
- Ability to operate property management systems
- Basic mathematical skills
- Good judgment and problem-solving abilities
- Compliance with safety and security policies
Job Qualifications
- High school diploma or GED or equivalent combination of education and experience
- Proficiency in English to communicate effectively with guests, associates, and vendors
- Experience operating property management system technology
- Ability to work through shift reports and perform audit functions
- Knowledge of safety rules, operating and maintenance instructions, and procedure manuals
- Competence in completing routine reports and correspondence
- Basic math skills including addition, subtraction, multiplication, and division
- Strong problem-solving skills and good judgment
- Ability to manage and resolve guest-related issues professionally
Job Duties
- Demonstrates and promotes a 100% commitment to providing the best possible experience for guests
- Assists and responds to guest requests with diligent follow-through
- Resolves guest issues through the Make it Right process
- Processes reservations, registration, payment, and departures in accordance with company guidelines
- Handles collection efforts of all in-house balances and maintains all cash, credit card, and city ledger accounts
- Sets up, maintains, and takedowns breakfast displays promptly
- Maintains organized and clean work areas including front desk, lobby, and guest common areas
- Sells the value of ESA to inquiries and strives to convert them into reservations and occupied rooms
- Collects relevant guest information and identifies sales opportunities
- Conducts periodic tours to ensure the property meets brand standards
- Assists with reasonable accommodations in response to guest requests
- Ensures compliance with all company policies including key control and safety reporting
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter