Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program (EAP)
Employee perks program offering discounts
Job Description
ESA Management, LLC is a reputable hospitality company specializing in providing exceptional guest experiences across their portfolio of hospitality properties. Known for its commitment to quality service and guest satisfaction, ESA Management operates numerous hotels and lodging establishments that consistently aim to exceed customer expectations. The company is dedicated to fostering a positive, respectful, and inclusive working environment while maintaining operational excellence and adherence to brand standards. ESA Management offers competitive wages, various employee benefits, and a supportive workplace culture that encourages professional growth and development within the hospitality industry.
The Guest Services Representative (GSR) role at ESA Ma... Show More
The Guest Services Representative (GSR) role at ESA Ma... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Ability to work flexible shifts including weekends and holidays
- Proficient in English communication
- Proficient with property management system technology
- Ability to handle cash, credit card, and ledger accounts accurately
- Ability to comply with company safety and security procedures
Job Qualifications
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Proficient operation of property management system technology
- Ability to complete audit functions and all shift reports as assigned
- Strong communication skills in English
- Ability to understand and comply with safety rules, operating instructions, and procedure manuals
- Ability to manage problems and resolve guest-related issues
- Good judgment and attention to detail
Job Duties
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests
- Assists and responds to guest requests with diligent follow-through
- Resolves guest issues through the Make it Right process
- Processes reservations, registration, payment, and departures in accordance with company guidelines
- Handles collection efforts of all in-house balances and maintains cash, credit card, and city ledger accounts
- Sets up, maintains, and takes down breakfast display in a timely manner
- Maintains an organized and clean work area behind the front desk, lobby, and guest common areas
- Sells the value of ESA to inquiries and strives to convert them into reservations
- Collects relevant guest information and identifies sales opportunities
- Periodically tours the property to ensure it meets brand standards
- Provides reasonable accommodations in response to guest requests
- Complies with company policies including safety and security reporting
- Maintains overall hotel cleanliness and assists with housekeeping and laundry areas
- Performs other tasks as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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