Guest Services Mgr - OEM

Highgate Hotels is a premier real estate investment and hospitality management company boasting over 30 years of successful operation with a portfolio valued at more than $15 billion. With over 400 hotels globally across North America, Europe, the Caribbean, and Latin America, Highgate is recognized for its innovative approach to the hospitality industry. The company excels in managing diverse lifestyle, legacy, and independent hotel brands, always integrating contemporary programming and digital expertise to enhance guest experiences and operational efficiency. Utilizing advanced revenue management tools, Highgate consistently optimizes market trends to drive superior performance and maximize asset value. The executive management team comprises seasoned hospitality professionals who foster strong partnerships with top ownership groups and major hotel brands worldwide. For more information, visit www.highgate.com.

Located just steps away from the pristine white sands and vibrant shopping venues of Waikiki, the Courtyard by Marriott Waikiki Beach hotel in Honolulu offers a welcoming retreat complete with 403 newly renovated guest rooms and suites outfitted with modern amenities and select rooms featuring balconies. Known for its prime location near renowned restaurants and exciting nightlife, Courtyard Waikiki Beach is a destination of choice for travelers seeking comfort and convenience.

The Guest Services Manager role at this esteemed property is an hourly position requiring a dedicated, service-oriented professional capable of managing the operations of Guest Services, Concierge, and Uniformed Services/Transportation departments. This leadership role demands a focus on delivering exceptional guest service from arrival to departure while actively contributing to maximizing room revenue and hotel occupancy. As a pivotal part of the front office team, the Guest Services Manager responds promptly and courteously to guest requests, complaints, and emergencies, ensuring continuous satisfaction and cultivating a positive guest experience. This position mandates strong supervisory and coaching skills to motivate and develop the Guest Services team, ensuring adherence to Highgate's standards of operational excellence.

Key responsibilities include monitoring daily room status reports, analyzing rate variances, managing employee schedules, ensuring accurate billing, and coordinating with other hotel departments such as Housekeeping, Reservations, and Accounting for smooth operations. The Manager ensures compliance with all hotel policies, including cash handling and credit procedures while maintaining professionalism in communication using front office systems and radio equipment. The role also involves participating in management meetings, conducting interviews, fostering employee morale, and upholding the hotel’s service philosophy.

Success in this position requires a solid mix of extensive hospitality experience, proficient computer skills, excellent communication, and multitasking abilities, and a commitment to maintaining high standards of personal appearance and guest service. The Guest Services Manager is a vital contributor to the overall success of the property, ensuring a memorable and seamless experience for every guest visiting the Courtyard by Marriott Waikiki Beach hotel.