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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $25.58 - $38.37
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
career advancement
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company boasting over 30 years of successful operation with a portfolio valued at more than $15 billion. With over 400 hotels globally across North America, Europe, the Caribbean, and Latin America, Highgate is recognized for its innovative approach to the hospitality industry. The company excels in managing diverse lifestyle, legacy, and independent hotel brands, always integrating contemporary programming and digital expertise to enhance guest experiences and operational efficiency. Utilizing advanced revenue management tools, Highgate consistently optimizes market trends to drive superior performance and maximize asset value. The executive management... Show More
Job Requirements
- At least 5 years of progressive experience in a hotel or a related field
- Or a 2-year college degree and 3 or more years of related experience
- Or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Proficient in Windows, company approved spreadsheets and word processing
- Valid driver's license from the applicable state
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel standards and regulations
- Maximize efforts towards productivity
- Handle problems effectively including anticipating and solving problems
- Maintain confidentiality of information
- Maintain regular attendance as required
- Participate in M.O.D. coverage as required
- Perform other duties as requested by management
Job Qualifications
- At least 5 years of progressive experience in a hotel or a related field
- Or a 2-year college degree and 3 or more years of related experience
- Or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Proficient in Windows, company approved spreadsheets and word processing
- Valid driver's license from the applicable state
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Maintain high standards of personal appearance and grooming
Job Duties
- Respond to all guests' requests, problems, complaints and/or accidents at the Front Desk or through reservations, comment cards, letters or phone calls in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline all Guest Services personnel
- Carry a cell phone at all times
- Prepare and conduct all Guest Services interviews and follow hiring procedures
- Develop employee morale and ensure training of Guest Services personnel
- Maximize room revenue and occupancy by reviewing status daily
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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