Guest Services Mgr, H33

Wilmington, DE, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $18.00 - $25.00

Work Schedule

Weekend Shifts

Job Description

HOTEL DU PONT is a historic luxury hotel renowned for its impeccable service, elegant accommodations, and distinguished history. Located in the heart of Wilmington, Delaware, this iconic establishment has long been a symbol of refined hospitality and exceptional guest experiences. With a rich heritage dating back to the early 20th century, HOTEL DU PONT combines timeless charm with modern amenities, offering guests an unparalleled stay characterized by comfort, style, and personalized attention. As a leading luxury hotel, it caters to both leisure and business travelers who expect the highest standards of service and ambiance.

The Front Office Manage... Show More

Job Requirements

High school diploma or equivalent
Prior supervisory or management experience in hotel operations
Knowledge of hotel front office systems
Availability to work evenings weekends and holidays
Strong customer service skills
Excellent organizational and multitasking abilities
Ability to handle guest concerns professionally and efficiently

Job Qualifications

Prior supervisory or management experience in a luxury or boutique hotel
Knowledge of front office operations and hotel systems Opera PMS experience preferred
Strong leadership and people management skills
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Polished and approachable demeanor
Flexible and dependable

Job Duties

Oversee daily front office operations including reception concierge bell valet and night audit functions
Train mentor and develop Guest Service Agents Bell Attendants and Supervisors to uphold hotel standards
Ensure service excellence by responding to guest requests concerns and escalations with care and efficiency
Monitor staffing levels scheduling and performance to support operational and financial goals
Collaborate with Housekeeping Engineering and Food & Beverage teams to ensure seamless guest experiences
Serve as Manager on Duty representing hotel leadership and ensuring guest satisfaction during each shift

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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