Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $40,385.12 - $51,486.12
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, widely known as an industry innovator. The company is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, while also expanding rapidly into Europe, Latin America, and the Caribbean. Highgate’s extensive portfolio of global properties has an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. The company provides expert guidance through all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. With the creativity and capacity to develop bespoke hotel... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- valid driver’s license from applicable state
- 5 years of progressive hospitality experience or equivalent education
- supervisory experience
- proficiency in Windows and relevant software
- excellent communication skills
- ability to work long and light hours as required
- ability to lift and move up to 20 pounds occasionally
- maintain warm and friendly demeanor
- attend mandatory meetings and trainings
- strong multitasking and problem-solving abilities
- adherence to company standards and policies
- effective teamwork and interpersonal skills
- ability to maintain confidentiality
- flexible schedule including participation in M.O.D. coverage
- high personal grooming standards
- ability to manage payroll and scheduling functions
- commitment to guest service excellence.
Job Qualifications
- At least 5 years of progressive experience in hotel or related field
- or a 2-year college degree and 3 or more years of related experience
- or a 4-year college degree and at least 1 year of related experience
- supervisory experience required
- proficient in Windows, company approved spreadsheets and word processing
- valid driver’s license from applicable state
- effective verbal and written communication skills
- ability to multitask and prioritize departmental functions
- maintain warm and friendly demeanor
- effective listening and problem-solving skills
- must attend all required meetings and trainings
- participate in M.O.D. coverage
- maintain high standards of personal appearance
- comply with Highgate Hotel standards and regulations
- effective in handling and preventing problems
- ability to maintain confidentiality
- perform other duties as requested by management.
Job Duties
- Respond to all guests' requests, problems, complaints, and/or accidents in an attentive, courteous and efficient manner
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s
- Carry a cell phone at all times
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s
- Develop employee morale and ensure training of Guest Services personnel
- Maximize room revenue and occupancy by reviewing status daily and analyzing rate variance
- Attend daily and monthly Rooms Merchandizing meetings
- Participate in required M.O.D. program as scheduled
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on time
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Ensure that no-show revenue is maximized through consistent and accurate billing
- Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, invoicing and checkbook accounting
- Ensure Wage Progress, Productivity, and the Ten Day Forecast are completed timely
- Maintain professional relationships and open communication with managers, employees and other departments
- Work closely with Accounting on follow-up items like returned checks and rejected credit cards
- Operate Front Office computer system including software maintenance, report generation, and analysis
- Monitor proper operation of the P.B.X. console and ensure compliance with Highgate Hotel S.O.P.'s
- Ensure staff greet and welcome all guests appropriately
- Implement all Highgate Hotel policies and house rules
- Sign off service standards by position
- Assist in revenue and occupancy forecasting
- Ensure timely and professional delivery of messages, packages, and mail
- Maintain constant communication with Housekeeping, Reservations, and Credit Manager
- Operate radios with proper etiquette
- Coordinate implementation of Highgate Hotel philosophy of service
- Ensure correct and accurate cash handling
- Enforce credit policies
- Ensure employees are attentive, friendly, helpful and courteous
- Maintain and monitor Lost and Found procedures
- Establish and maintain key control system
- Participate in monthly team meetings
- Focus Guest Services Department on guest service and audit scores
- Monitor all VIPs, special guests and requests.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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