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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the world’s premier vacation ownership and travel membership company, renowned for its expansive portfolio of resort properties, travel clubs, and lifestyle travel brands. With a mission focused on putting the world on vacation, this dynamic company continually innovates and expands, creating exceptional vacation experiences for millions of travelers worldwide. Operating as a leader in the travel and hospitality industry, Travel + Leisure Co. stands out through its dedication to superior customer service, global reach, and diverse offerings that cater to a wide variety of vacation preferences and lifestyles. The company supports a culture of learning,... Show More
Job Requirements
- College degree preferred or equivalent training experience
- valid driver’s license
- CPR certification or to be obtained within 6 months of hire
- understanding of resort financials
- demonstrated ability to work under pressure
- strong leadership skills with ability to coach mentor train and develop staff
- excellent verbal and written communication skills
- ability to accurately follow instructions both verbally and written
- ability to maintain confidential information
- detail oriented
- working knowledge of various computer software programs
- working knowledge of property management systems
- two to three years of management experience at Resort II or III level
- three to five years hospitality customer service experience
Job Qualifications
- College degree preferred or equivalent training experience
- valid driver’s license
- CPR certification or to be obtained within 6 months of hire
- understanding of resort financials
- demonstrated ability to work under pressure
- strong leadership skills with ability to coach mentor train and develop staff
- excellent verbal and written communication skills
- ability to accurately follow instructions both verbally and written
- ability to maintain confidential information
- detail oriented
- working knowledge of various computer software programs
- working knowledge of property management systems
- two to three years of management experience at Resort II or III level
- three to five years hospitality customer service experience
Job Duties
- Oversee daily operation of the Guest Service Department foster and maintain positive relations with owners guests HOA and operational departments provide superior guest service assistance and resolution via written phone and face-to-face communication evaluate guest and associate survey data develop processes to increase guest experience and associate satisfaction hire train motivate recognize coach and develop guest service associates implement incentives and training plans ensure proper staffing and scheduling control payroll costs communicate priorities to staff coordinate and verify guest reservation information manage strict room inventory to achieve highest occupancy manage guest accounts ensure correct rates and payment methods review incoming groups ensure blocking needs and front office requirements are met own and manage internal audit process ensure departmental compliance with quality assurance loss prevention and safety standards prepare annual department budget identify cost reductions operational improvements analyze expense data maintain cost control and retail inventory perform other duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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