Guest Services Manager- Hotel Santa Barbara

Ventura, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

Employee Discounts

Paid Time Off

Training and development opportunities

401k

medical benefits

24/7 Online Care

Pet insurance

Job Description

Geronimo Hospitality Group is a unique and innovative hospitality company that defies traditional norms in the industry. It is a collection of award-winning boutique hotels, restaurants, and clubs known for their distinctive style and exceptional service. With a strong belief that 'the status quo sucks,' Geronimo Hospitality Group prides itself on pushing the boundaries and setting new standards in hospitality. The company is committed to creating memorable destinations rather than mere pit stops, with a culture centered on hard work, creativity, and a competitive spirit.

Hotel Santa Barbara is one of the prized properties within the Geronimo Hospitality Group portfolio. This charming and historic boutique hotel is positioned in the heart of downtown Santa Barbara, a mere half-mile from the picturesque beach and the famous Stearns Wharf. It is also conveniently located just a block away from the popular Paseo Nuevo outdoor shopping center, making it an ideal choice for visitors seeking a blend of comfort, style, and prime location. The hotel combines sophisticated elegance with a cozy ambiance, making it a memorable destination for guests.

The role of Guest Services Manager at Hotel Santa Barbara is critical in maintaining the hotel’s high standards of guest experience and operational excellence. This is a full-time position that offers a dynamic work environment where every day brings new challenges and opportunities to make an impact. As Guest Services Manager, you will be entrusted with overseeing all front desk operations, including staffing, scheduling, and managing the delivery of exceptional guest services. This position requires a hands-on leader who thrives in a collaborative team setting and is dedicated to ensuring that every guest leaves with a lasting impression.

Your daily responsibilities will include managing cash transactions, deposits, and audits, maintaining office equipment, and ensuring that the hotel environment adheres to cleanliness and maintenance standards. You will manage operating expenses efficiently to maximize cost control without compromising service quality. Additionally, you will be responsible for ordering and maintaining inventories, managing guest service recovery programs, and fostering positive relationships with repeat guests and corporate accounts.

This role also involves training and development, including the creation of training programs for front desk and bell/valet staff, maintaining disciplinary programs, and coordinating with Human Resources. You will play a vital role in maximizing bookings and revenue through effective reservation management and collaborating with other hotel departments to enhance communication and overall guest satisfaction.

Geronimo Hospitality Group offers an attractive compensation package and several employee benefits such as paid time off, employee discounts, medical and pet insurance, 401K plans, and 24/7 online care programs. The company promotes a culture of growth and opportunity, providing training and development programs that empower employees to build their own future. Joining Geronimo Hospitality Group means becoming part of a team that is passionate about hospitality, values hard work, and celebrates individual talent and contribution. If you are driven by excellence and ready to be part of a hospitality leader recognized for innovation and outstanding service, Hotel Santa Barbara invites you to apply and step into the big leagues with Geronimo Hospitality Group.

Job Requirements

High school or equivalent education required
ability to handle cash as well as confidential information
minimum of one year hospitality experience and/or supervisory experience
must be able to speak, read, write, and understand the primary language used in the workplace
ability to read/write reports and business correspondence
ability to effectively communicate with managers and employees
basic computational ability
ability to operate various office equipment including computer, calculator, copier, scanner, and fax
working knowledge and proficiency in Microsoft Office including Word, Excel, and Outlook
attention to detail
knowledge of company products
U.S. work authorization required

Job Qualifications

High school or equivalent education
minimum of one year hospitality experience or supervisory experience
ability to handle cash and confidential information
proficiency in speaking, reading, writing, and understanding the primary workplace language
basic computational skills
ability to operate office equipment including computer, calculator, copier, scanner, and fax
proficiency in Microsoft Office including Word, Excel, and Outlook
attention to detail
knowledge of company products
associate’s degree in hospitality or related field preferred
two to four years of experience in front desk, guest services, or housekeeping with at least two years in management preferred
knowledge of Opera PMS and Travelclick/iHotelier preferred

Job Duties

Conduct regular inspections of the hotel property to ensure cleanliness and maintenance standards are met
manage operating expenses to maximize costs without sacrificing guest services
order and maintain guest and cleaning supplies, uniform inventory
maintain a neat and clean professional appearance at all times
responsible for guest service enrichment and recovery
maintain positive relationships with repeat guests and corporate accounts
ensure compliance with customer satisfaction quality standards and application of policies and procedures
create training programs
maintain the company’s progressive discipline program and organized associate files with Human Resources
manage all reservations to maximize bookings and revenue
coordinate activities with other hotel departments to enhance communication and guest satisfaction
provide managerial oversight of Front Desk, Bell, and Valet departments
ensure employee performance appraisals are conducted timely
make employment and termination recommendations including interviewing, hiring, evaluating, and disciplining personnel
provide orientation and training for new employees
schedule labor as required to meet business needs while controlling labor costs
enforce hotel policies regarding personnel and administer prompt, fair, and consistent corrective actions for policy violations