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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,600.00 - $79,598.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Inclusive culture
Job Description
The Ala Moana Hotel by Mantra is a prestigious landmark hotel located in Honolulu and is part of the globally recognized Accor Hotel group, which manages over 4,900 hotels across 39 brands in 110 countries. Known as the Kama’aina hotel, it is a preferred destination for locals and visitors alike, celebrated not only for its exceptional guest services but also as an ideal workplace. The hotel prides itself on a culture of inclusion, opportunity, and growth, ensuring that every employee can thrive and shine while contributing to the guest experience. Accor Hotels emphasize the importance of placing people at the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of front desk, guest services or equivalent experience
- Working knowledge of hotel and front desk operations
- Excellent written and verbal communication skills
- Proven leadership skills
- Ability to work well with a diverse staff
- Experience in a Union setting
- Hotel management experience
Job Qualifications
- High school diploma or equivalent
- Minimum two years of front desk, guest services or equivalent experience
- Working knowledge of hotel and front desk operations
- Excellent written and verbal communication skills
- Proven leadership skills, sound judgment and the ability to work well with a diverse staff
- Experience in a Union setting
- Hotel management experience
Job Duties
- Review the Log Report, memos, emails, and Daily Function Sheet at the start of the shift
- Log all incidences and occurrences during your assigned shift into the Log Report
- Ensure that all duties of the Guest Service Manager Daily Duties Check List is completed
- Respond to PBX’s all code red calls and handle as necessary
- Coordinate with various airlines regarding potential delayed flights, obtain information, complete booking form, and inform all affected departments
- Maintain various logs, including but not limited to: Airline/Porterage/Valet Fees and Coupons
- Assist Reservations Department after hours and weekends, as needed
- Maintain consistent communication with other departments and Managers
- Maintain cleanliness of the front office area
- Coordinate the work flow of the front office team to ensure that the front office is covered at all times, including meal breaks
- Handle guests’ needs and complaints
- Assist with guest discrepancies and resolve situations in a professional and positive manner ensuring all team members are providing extraordinary service
- Supervise lobby and front of the house employees in the absence of the respective Department/Sub-department Heads
- Perform other duties as assigned by the Front Office Management Team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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