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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Employer paid health benefits package
401(k) plan matching program
Paid Time Off
Holidays
Training and development opportunities
Complimentary hotelier meals
Complimentary dry cleaning
Job Description
The Vineta Hotel, situated in the heart of Palm Beach, is a distinguished luxury hotel with a history dating back to 1926. Recently restored to its former Mediterranean Revival architectural splendor, this landmark hotel reopens in a prime location just two blocks away from Worth Avenue, the famous upscale shopping district. Being the first hotel in the United States to join the prestigious Oetker Hotels portfolio, The Vineta Hotel perfectly combines elegant design with contemporary comfort. With its stylish décor, world-class cuisine, and impeccable service, the property is positioned to become the pinnacle of hospitality in Palm Beach. The area... Show More
Job Requirements
- Minimum 2-3 years of proven experience in guest service leadership role within luxury hospitality
- College degree in Hospitality Management preferred or equivalent experience
- Fluent in English
- Proficiency in Microsoft Office and hotel management systems including PMS, CRM, POS, Opera
- Full-time availability
- Flexibility to work evenings, weekends, and holidays
- Ability to stand or sit for prolonged periods
- Ability to reach, bend, balance and transport objects up to 15 lbs
- Strong customer service orientation
- Excellent leadership abilities
- Ability to handle guest complaints with professionalism
- Commitment to maintaining hotel policies and service standards
Job Qualifications
- Minimum 2-3 years of proven experience in guest service leadership role within luxury hospitality
- College degree in Hospitality Management preferred or equivalent experience
- Fluent in English
- other languages considered an asset
- Proficiency in Microsoft Office and hotel management systems including PMS, CRM, POS, Opera
- Deep understanding of guest service operations
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Knowledge of cash handling and auditing procedures
- Ability to manage budgets and optimize operational costs
Job Duties
- Oversee all aspects of guest services including front desk, concierge, bell services, door attendant, guest relations, PBX, and transportation, ensuring flawless execution of service
- Cultivate a culture of excellence through training and mentoring the guest services team
- Develop and implement personalized guest service strategies to enhance loyalty and guest satisfaction
- Act as primary liaison for VIP guests ensuring a seamless and private experience
- Monitor guest feedback and implement improvements as needed
- Ensure guest services operations align with hotel standards of luxury
- Collaborate with other departments for seamless guest experiences
- Manage front office technology systems and guest profiles
- Oversee check-in and check-out processes ensuring efficiency and discretion
- Handle guest concerns and service recovery professionally
- Develop and manage departmental budgets optimizing costs without compromising quality
- Identify upselling and revenue-generating opportunities
- Maintain compliance with hotel policies, safety regulations, and service protocols
- Recruit, train, and mentor a high-performing guest services team
- Establish performance goals and conduct evaluations providing ongoing coaching
- Foster a positive service-oriented culture aligned with ultra-luxury hospitality vision
- Develop and maintain strong guest relationships
- Organize and manage special events and guest requests
- Assist with front desk and bell services during absence or heavy volume
- Manage scheduling ensuring adequate coverage during peak periods
- Review payroll aligning with budgeted hours
- Follow cash handling and auditing procedures
- Respond to guest feedback and keep management informed
- Maintain thorough knowledge of hotel services and amenities
- Ensure professional appearance and hygiene standards are maintained
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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