Guest Services Manager

ELS (Equity LifeStyle Properties) is a leading company specializing in the development and management of exceptional resort communities and properties across the United States and Canada. With a culture centered around recognition and a reputation for excellence, ELS is committed to fostering an environment where team members can thrive and build long, successful careers. The company prides itself on delivering outstanding guest experiences and maintaining high standards across its properties. ELS offers a dynamic and supportive workplace where innovation, customer service, and teamwork are highly valued.

This particular opportunity is for the position of Guest Services Manager at one of ELS's resort communities located in Mesa, Arizona. The role is integral to ensuring guests receive the highest level of service from the moment they check in to their departure. As Guest Services Manager, you will oversee the front desk operations, ensuring smooth and efficient check-in/check-out processes, responding promptly to guest requests, and actively promoting in-house activities to enhance the guest experience. You will have direct responsibility for training and leading front desk associates, planning their work schedules, and fostering a collaborative, customer-focused team environment.

The position requires a hands-on leader who can maintain a thorough knowledge of resort services, reservation procedures, pricing strategies, and promotional offers. You will be expected to monitor the performance and appearance of front desk employees, adhering to company standards and encouraging ongoing learning and professional development. Addressing and resolving guest concerns quickly and effectively is a critical part of this role, as is ensuring appropriate staffing levels that align with productivity goals.

Strong communication is essential, as the Guest Services Manager will serve as a key liaison within the resort, sharing pertinent information across shifts via pre-shift logs, emails, and meetings. This role also offers the opportunity to take on additional responsibilities as assigned, contributing to the overall success of the property.

The ideal candidate will have at least six months of front office experience, preferably in an RV or hotel environment, and familiarity with reservations management systems such as DigiRez, ManageAmerica, or RoomMaster is highly desirable. A passion for delivering exceptional guest service, coupled with excellent communication, problem-solving skills, and the ability to work effectively in a fast-paced environment, will set you up for success in this role.

In recognition of your contributions, ELS provides a comprehensive benefits package that includes medical, dental, and vision insurance plans, a generous 401(k) employer match, and paid vacation, holidays, and sick time. This position offers a meaningful career path within an industry-leading company dedicated to excellence and employee satisfaction. If you are enthusiastic about hospitality and eager to lead a team committed to superior service in a vibrant resort setting, this Guest Services Manager role at ELS in Mesa, Arizona, is an excellent career opportunity.