Guest Services Manager

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Fixed Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Paid vacation

Paid holidays

Paid sick time

Job Description

ELS (Equity LifeStyle Properties) is a leading company specializing in the development and management of exceptional resort communities and properties across the United States and Canada. With a culture centered around recognition and a reputation for excellence, ELS is committed to fostering an environment where team members can thrive and build long, successful careers. The company prides itself on delivering outstanding guest experiences and maintaining high standards across its properties. ELS offers a dynamic and supportive workplace where innovation, customer service, and teamwork are highly valued.

This particular opportunity is for the position of Guest Services Manager at... Show More

Job Requirements

At least 6 months of Front Office experience
experience with Reservations Management systems desired
strong communication skills
ability to prioritize and meet deadlines
customer service experience
ability to problem solve
experience with point of sale computer systems

Job Qualifications

At least 6 months of Front Office experience
knowledge of Reservations Management systems such as DigiRez, ManageAmerica, RoomMaster
superior work ethic with the ability to prioritize and meet deadlines
excellent communication skills
strong customer service skills
ability to problem solve
experience in customer service environment
experience working with point of sale computer system
passion for delivering exceptional levels of guest service

Job Duties

Supervise front desk operations during your assigned shift
train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers
maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities
monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork
address guest requests, inquiries, and complaints promptly and thoroughly
ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines
communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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