Guest Services Manager

Spruce Peak is a premier mountain community in Vermont known for its stunning location amidst the natural beauty of the Green Mountains. Positioned slope side at the renowned Stowe Resort, Spruce Peak offers year-round adventures, scenic escapes, unforgettable destination weddings, and a warm community atmosphere that values diversity, teamwork, and high standards. This mountain enclave is ideal for outdoor enthusiasts and those seeking a welcoming and inspiring environment to work and live. Spruce Peak prides itself on delivering exceptional experiences and outstanding hospitality services to its guests, making it a standout destination in Vermont.

The Guest Services Manager role at Spruce Peak is a pivotal position charged with overseeing the daily operations of the Front Drive area for the Lodge at Spruce Peak. This role is integral to ensuring that guests receive top-tier service from the parking, door, and bell teams. The Guest Services Manager is responsible for managing the bell/valet, ski valet, and guest services departments, maintaining operational efficiency, and upholding the highest standards of guest interaction. This role not only involves strong leadership and management skills but also requires an individual who can foster positive public relations, enhance employee engagement, and contribute significantly to the overall guest experience.

In this highly visible position, the Guest Services Manager often engages in casual conversations with guests, directly influencing the quality of their visit. The role demands an in-depth knowledge of hotel services, local events, venues, and transportation options to better serve guest inquiries and needs. This is an exciting and challenging opportunity for someone looking to elevate their career in hospitality management within a vibrant and active mountain community setting.

Compensation for this role ranges from $68,000 to $72,000 annually, reflecting the importance and responsibilities associated with the position. Spruce Peak offers comprehensive benefits to support employee well-being and work-life balance, including paid time off, health benefits after just 30 days, exclusive ski passes in winter, and golf memberships in summer. Employees also enjoy complimentary and discounted stays at Hyatt Hotels worldwide, onsite fitness memberships, discounts at spa and restaurant outlets, 401(k) matching, and much more.

Working at Spruce Peak means being part of a dynamic team in a location that invites adventure and an active lifestyle, from mountain biking in the summer to skiing in the winter. It is a fantastic place to grow professionally and personally, offering opportunities for career advancement while living in a community known for its exceptional outdoor activities, world-class breweries, and small farms. Whether looking to establish roots, cultivate a career in hospitality, or enjoy an unparalleled natural setting, Spruce Peak provides an ideal environment for personal and professional fulfillment.