Guest Services Manager

The Lodge at Torrey Pines is a prestigious AAA Five Diamond rated resort located in an exquisite setting overlooking the world-renowned Torrey Pines Golf Course with breathtaking views of the Pacific Ocean. This luxury hotel features 170 elegantly appointed rooms and suites, two distinguished restaurants, a full-service spa, and versatile meeting spaces designed to cater to a variety of guest needs. Owned and operated by Evans Hotels, LLC, a family-owned business dedicated to nurturing employee growth and well-being, The Lodge at Torrey Pines takes pride in providing exceptional service and creating memorable experiences for every guest. Evans Hotels emphasizes professional development through hands-on leadership training, employee appreciation programs, and community involvement, including beach clean-ups and volunteer opportunities. The environment promotes a culture that values teamwork, respect, and mutual growth, making it an ideal place for professionals seeking a career in luxury hospitality.

The Guest Services Manager at The Lodge at Torrey Pines is a pivotal leadership position responsible for delivering personalized and attentive guest service that consistently exceeds expectations while maintaining the highest hotel standards. This role oversees the daily operations and coordination of several front-of-house departments including Valet, Concierge, Courtesy Car Drivers, Door Attendants, Bell Staff, and the Front Desk. The Guest Services Manager plays an essential part in ensuring seamless guest experiences by managing team members effectively, responding promptly to guest needs and concerns, and enforcing operational excellence throughout the resort. This position offers a competitive compensation range between $70,304 and $80,000 annually, depending on experience. Additionally, employees benefit from generous perks such as employee referral bonuses, discounted hotel rooms for themselves and their loved ones, free employee parking or discounted transportation cards, free meals during shifts, career advancement opportunities, and comprehensive health benefits including medical, dental, vision, and 401(k) plans with matching contributions. The successful candidate will embody professionalism, project a polished and welcoming presence, and foster a collaborative work culture that champions superior guest satisfaction and operational efficiency. Overall, this role is perfect for a service-oriented leader passionate about luxury hospitality and eager to contribute to a renowned property’s continued success and prestige.