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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $80,000.00
Work Schedule
Weekend Shifts
Benefits
Compensation
Employee Referral Bonus
discounted hotel rooms
free employee parking
Discounted transportation card
Free Meals
Career advancement opportunities
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Life insurance
Sick Time
Vacation Time
Discounts on cell phone bills
Discounts on shoes
Discounts on gym memberships
Job Description
The Lodge at Torrey Pines is a prestigious AAA Five Diamond rated resort located in an exquisite setting overlooking the world-renowned Torrey Pines Golf Course with breathtaking views of the Pacific Ocean. This luxury hotel features 170 elegantly appointed rooms and suites, two distinguished restaurants, a full-service spa, and versatile meeting spaces designed to cater to a variety of guest needs. Owned and operated by Evans Hotels, LLC, a family-owned business dedicated to nurturing employee growth and well-being, The Lodge at Torrey Pines takes pride in providing exceptional service and creating memorable experiences for every guest. Evans Hotels emphasizes professional... Show More
Job Requirements
- At least 3-5 years of relevant experience
- Previous similar position in a luxury, Forbes-rated hotel, or similar business entity preferred
- Combination of experience, education, and/or training may be substituted
- Experience running shifts, scheduling, performance management, problem-solving, and guest servicing
- In-depth knowledge of Forbes or AAA Five Diamond service standards preferred
- Availability to work weekends and holidays
- Unexpired and valid driver's license with no recent violations
- Must be over 21 years of age
- Proficiency with hotel PMS and guest feedback platforms
- Strong knowledge of Microsoft Office Suite
- Ability to maintain positive attitude and professional appearance
- Ability to stand, kneel, squat for prolonged periods and lift up to 25 pounds
- Compliance with California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et seq
Job Qualifications
- At least 3-5 years of relevant experience and/or training
- Previous similar position in a luxury, Forbes-rated hotel, or similar business entity preferred
- A combination of experience, education, and/or training may be substituted for either requirement
- Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations
- In-depth knowledge of Forbes or AAA Five Diamond service standards preferred
- Availability to work on weekends and holidays is required
- Must have an unexpired and valid driver's license with no recent violations
- For insurance purposes, candidates must be over 21 years of age
- Proficiency with hotel PMS systems (e.g., Opera or similar) and guest feedback platforms (e.g., Medallia or comparable systems)
- Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs
- The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
Job Duties
- Project a polished, professional appearance and demeanor at all times, consistently upholding hotel standards and creating a welcoming atmosphere for guests
- Engage frequently with guests and team members to ensure expectations are met and exceeded, lead effective guest recovery efforts when needed to maintain service excellence
- Oversee Valet operations, ensuring prompt, secure vehicle handling and strict adherence to safety and operating procedures
- Supervise the Bell Services team to ensure luggage handling, guest escorting, room orientation, and lobby presence are performed at luxury hotel standards
- Support the Concierge team in fulfilling guest requests and coordinating pre-arrival planning for exceptional, personalized experiences
- Lead and support door attendants, bell attendants, valet, concierge, and front desk staff, provide training, communicate performance expectations, assist with scheduling, and address associate concerns
- Ensure all front-of-house operations are well-coordinated through clear communication with all relevant departments
- Develop and maintain a robust guest history and VIP recognition program
- Maintain effective communication systems through logs, shift notes, and team meetings
- Ensure all public areas and equipment are clean, well-maintained, and consistent with luxury hotel standards
- Promote a safe and secure environment by supporting emergency and safety procedures
- Perform additional duties as assigned by the leadership team
- Monitor guest feedback platforms (Medallia) to identify trends and implement corrective or celebratory actions
- Foster a collaborative, respectful work culture
- Maintain in-depth knowledge of resort amenities, local attractions, and upcoming events to support the team
- Performs additional duties and responsibilities as directed by the leadership team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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