Guest Services Manager

Avid Hotel Memphis Southaven is part of the Avid Hotels brand, a well-known hospitality company that operates a chain of select-service hotels across the United States and beyond. Avid Hotel is recognized for providing guests with quality accommodations, modern amenities, and an efficient, welcoming service experience. Known for its commitment to high standards and customer satisfaction, Avid Hotel Memphis Southaven offers a vibrant, guest-centric environment with a focus on delivering exceptional hospitality services to travelers visiting the Memphis Southaven area. The hotel prides itself on its clean, contemporary design and a team-oriented approach to service, fostering a productive yet positive atmosphere for both guests and staff. As an Equal Employment Opportunity (EEO) employer, Avid Hotel Memphis Southaven promotes a diverse and inclusive workplace, supporting individuals of all backgrounds and abilities, including protected veterans and persons with disabilities.

We are currently seeking a dynamic and experienced Guest Services Manager to join our team and take charge of the front desk and overall guest services operations at Avid Hotel Memphis Southaven. This full-time position plays a crucial role in managing and leading a team of guest service agents as well as ensuring that all guest interactions meet the highest standards of quality and efficiency. The Guest Services Manager will be responsible for scheduling, training, and evaluating the performance of front desk staff, overseeing guest check-ins and check-outs, and maintaining an inviting and organized lobby environment that enhances the guest experience. This leadership role requires strong communication skills, the ability to multitask under pressure, and a dedication to excellent customer service in a fast-paced hospitality setting. The ideal candidate will be proficient with property management systems and technology, able to handle financial reconciliation tasks, and flexible to work evenings, weekends, and holidays as necessary. With a competitive salary and a range of employee benefits, this position offers a meaningful opportunity for career growth in the hospitality industry while contributing to maintaining Avid Hotel’s reputation for outstanding guest service and operational excellence.