Guest Services Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Mentoring

dynamic work environment

Job Description

The Omni Dallas Hotel is a prominent establishment situated in the heart of a revitalized downtown Dallas. Connected directly by a sky bridge to the Dallas Convention Center, the hotel enjoys a prime location benefiting from proximity to numerous restaurants, shops, entertainment venues, and other downtown attractions. Distinctively, The Omni Dallas Hotel is constructed in accordance with the U.S. Green Building Council's LEED Gold Certification standards, underscoring the hotel's commitment to environmental sustainability and conservation. This forward-thinking approach positions the hotel as a leader in eco-friendly operations within the city and the hospitality industry at large.

At The Omni ... Show More

Job Requirements

At least high school diploma or equivalent
Minimum of 2 years supervisory experience in hospitality
Front desk hotel experience required
Ability to multitask and work in a fast paced environment
Exceptional interpersonal skills
Strong communication abilities
Availability for flexible scheduling including weekends and holidays
Must be able to work up to 50 hours per week
Valid driver's license and clean driving record

Job Qualifications

At least 2 years of supervisory experience
Front desk hotel experience
Ability to work in a fast paced environment and resolve issues on the spot
Excellent interpersonal and communication skills
Availability to work weekends and holidays
Ability to work a 50 hour work week
Valid driver's license with an excellent driving record

Job Duties

Conduct staff training as needed
Write out weekly department schedule
Coordinate the front drive and transportation on the front drive
Conduct payroll for associates in the department
Manage bell, door, and concierge staff
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously
Maintain continuous liaison with management, reservations desk, and housekeeping staff to guarantee quality service delivery exceeding guest expectations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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