Guest Services Host

St. Charles Healthcare Community is a prominent healthcare provider located in Bend and Redmond, Oregon, committed to delivering exceptional health services to the community. As part of the St. Charles Health System, this organization embraces a vision of creating America’s healthiest community together, driven by its mission focused on love, compassion, better health, better care, and better value. St. Charles Healthcare places strong emphasis on its core values of accountability, caring, and teamwork to foster a welcoming and supportive environment for patients, families, guests, and staff alike. The Guest Services Department plays a crucial role in embodying these values by providing the highest level of quality service, ensuring a positive patient experience throughout their interaction with St. Charles Health System facilities.

The Guest Services Host is a vital position within this department, designed for individuals who thrive in dynamic healthcare environments and who possess excellent interpersonal and de-escalation skills. This relief, variable-shift role offers a typical pay range between $20.51 and $26.25 per hour, reflecting its importance in delivering exceptional guest support. The primary function of the Guest Services Host is to extend a warm and professional welcome to all guests at various St. Charles Health System locations, including the Emergency Department, Heart and Lung Center, the main hospital entrances, and the Center building adjacent to the Bend hospital.

A Guest Services Host must have comprehensive knowledge of the healthcare system's campus, including its organizational structure, to assist guests effectively. Using electronic medical record (EMR) systems, the host looks up patient information while strictly adhering to HIPAA protocols to protect privacy. Responsibilities include escorting patients, visitors, and family members to rooms and departments and helping with wayfinding to ensure smooth navigation within the healthcare facilities. The role also involves driving the St. Charles Health System shuttle, further emphasizing the host’s contribution to enhancing accessibility and convenience for guests.

The ideal candidate for this role will have at least one year of experience in direct customer service, preferably within hospitality or healthcare settings, and may possess additional certifications such as CPR and AED. They must be physically capable of assisting guests who require mobility support, including pushing wheelchairs, sometimes accommodating weights of up to 250 pounds. The position demands working both indoors and outdoors while maintaining cleanliness and safety in surrounding areas.

Beyond providing excellent customer service, the Guest Services Host supports the hospital’s vision, mission, and values by promoting continuous improvement principles and acting ethically and confidentially. They are trained to identify and respond appropriately to guests’ needs, including those requiring special assistance, while facilitating communication among departments to ensure consistency and accuracy of information.

Overall, this role is essential to providing a welcoming, safe, and efficient healthcare environment where guests feel cared for and valued. The St. Charles Health System offers an opportunity to be part of a compassionate team dedicated to making a positive impact on community health through excellent guest service and patient-centered care.