Guest Services Host

St. Charles Healthcare Community, based in Bend and Redmond, Oregon, is a vital part of the St. Charles Health System, which is renowned for its commitment to creating America’s healthiest community. The healthcare establishment is driven by a clear vision to enhance community health through better care and stronger values such as accountability, caring, and teamwork. St. Charles Health System embodies a mission grounded in love and compassion, offering better health outcomes, advanced care quality, and value to every patient, family member, and visitor. With a rich history of service excellence, the institution holds itself to rigorous standards aimed at continually improving the patient and guest experience across its various facilities. Operating multiple hospital sites, including emergency departments, heart and lung centers, and main entrances, St. Charles is a beacon of healthcare excellence in the region.

The Guest Services Host role is essential within the Guest and Volunteer Services Department at St. Charles Healthcare Community. This relief position offers a variable schedule with hourly pay ranging from $18.75 to $21.84, depending on experience. Reporting directly to the Guest and Volunteer Services Manager, the successful candidate will serve at multiple St. Charles sites, including hospitals and specialized centers, contributing significantly to a welcoming and supportive environment. The Guest Service Host acts as the first point of contact for guests, ensuring a warm and professional welcome while assisting with directions, patient escort, and shuttle services. Key to this role is the ability to use de-escalation skills effectively when managing demanding situations, along with a strong understanding of HIPAA protocols and electronic medical records (EMR) systems.

The responsibilities span from greeting guests, responding to inquiries with kindness and efficiency, to providing personal assistance for guests with special needs. The role also requires physical capabilities, such as the ability to assist patients in wheelchairs, maintain wheelchair availability, and facilitate the overall accessibility within the healthcare environment. This position fosters continuous communication with caregivers and various departments to maintain the accuracy of information and contribute to a safe and clean environment for all. It also upholds the organizational mission and values by supporting continuous improvement principles through the Value Improvement Practice (VIP) - Lean. The Guest Services Host is not a managerial role but holds significant influence on the patient experience by promoting goodwill, ensuring confidentiality, and adhering strictly to professional standards and corporate integrity policies within all facets of their activities. This role demands a high level of professionalism and commitment to excellent customer service in a healthcare context, making it an integral part of the St. Charles Health System team.