Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Benefits
Health Insurance
401 K
Paid Time Off
Company-paid training
Retail sales bonus
Annual Raises
Job Description
K Charles & CO Salons and Salon Syzygy are premier beauty and wellness establishments committed to delivering exceptional service experiences to their guests. These salons have built a reputation for their welcoming atmosphere, high-quality products, and professional staff who prioritize customer satisfaction. Located within bustling communities, K Charles & CO Salons and Salon Syzygy focus on offering personalized beauty treatments with a special emphasis on Aveda products, which are known for their natural and environmentally friendly ingredients. The teams at these salons are passionate about creating memorable experiences that begin the moment a guest enters the door or even when... Show More
Job Requirements
- High school or equivalent education
- Retail sales/service, call center, and/or customer service experience a plus
- Excellent references and background check
- Basic computer skills (will train on Millennium software) and phone skills
- Knowledge of customer service etiquette (will train in Aveda protocols)
- Work Monday–Saturday, varied shifts
- Walk and/or stand most of the workday
- Perform light cleaning duties such as dusting shelves and arranging product
- Stock shelves as needed
- Ability to lift/move 20 to 30 pounds of product
- Ability to perform phone/computer tasks from seated position for most of an 8-hour day when assigned
- Excellent customer service skills and friendly, personable nature
- Consistent positive attitude toward guests and team members
- Willingness to accept constructive criticism and guidance
- Dependability and reliability
- Ability to multitask and work well with minimum supervision
- Maintain a patient, cheerful demeanor at all times
- High energy motivated to provide quality service and promote product sales
- Love of retail sales and desire to excel in this skill
Job Qualifications
- High school or equivalent education
- Retail sales/service experience a plus
- Call center experience a plus
- Customer service experience a plus
- Excellent references and background check
- Basic computer skills
- Knowledge of customer service etiquette
- Friendly and personable nature
- Ability to multitask
- Positive attitude
- Willingness to accept constructive criticism
- Dependability and reliability
- High energy and motivation to provide quality service and promote sales
- Love of retail sales and desire to excel
Job Duties
- Greet guest, coordinate services and accept payment at completion
- Complete on-site appointment scheduling (reservations)
- Possess in-depth knowledge of Aveda products in order to educate, inform, and retail product (training is provided)
- Constant awareness of guest/service provider interaction
- Open/close Salon/Institute according to shift assigned
- Use of proper verbiage at all times
- Deal with front desk, retail sales, and scheduling stress
- Convert client needs into appointment reservations or sale of product
- Confirm upcoming appointments and reschedule when necessary
- Awareness of team-member time management challenges
- Coordinate services according to company policy
- Troubleshoot and problem-solve scheduling challenges
- Provide accurate directions to all locations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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