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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
Wish day
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, recognized globally for its dynamic and expansive portfolio of resort, travel club, and lifestyle travel brands. This esteemed establishment prides itself on fostering innovation and growth within the travel industry, where every day offers associates an opportunity to learn and contribute to crafting exceptional vacation experiences for millions of travelers worldwide. The company’s mission—putting the world on vacation—is achieved through dedicated teamwork, superior service, and a commitment to exceeding guest expectations. This comprehensive approach has positioned Travel + Leisure Co. as a leader in the hospitality... Show More
Job Requirements
- Associate’s degree or higher in hospitality, business, or related field preferred
- Minimum of 2 years management experience in hospitality industry
- Proven customer service experience in hospitality
- Strong leadership and team management abilities
- Excellent verbal and written communication skills
- Ability to analyze financial data and manage budgets
- Proficiency with computer applications including Microsoft Office suite
Job Qualifications
- Bachelor's degree or equivalent experience preferred
- 2 to 3 years of management experience at a hotel or resort
- 3 to 5 years of hospitality customer service experience
- Strong leadership skills including ability to coach, mentor, and train staff
- Excellent communication skills
- Proficiency in Microsoft Excel, Word, Outlook, or similar software
- Understanding of resort financials
Job Duties
- Manage all aspects of the guest services department to ensure highest quality guest experience
- Foster and maintain positive relations with owners, guests, HOA, and operational departments
- Provide superior guest service, assistance, and resolution via written, phone, and face-to-face communication
- Evaluate guest and associate survey data to develop and implement process improvements
- Hire, train, motivate, recognize, coach, and develop guest service associates using incentives and training plans
- Ensure proper staffing and scheduling for maximum productivity
- Maintain strict room inventory control to achieve highest occupancy
- Manage guest accounts ensuring correct rates, authorization, and payment
- Review and coordinate incoming group bookings and front office requirements
- Own and manage internal audit process ensuring compliance with quality assurance, loss prevention, and safety standards
- Manage departmental financials including budget preparation, cost control, and analysis
- Maintain retail inventory appearance and cost control
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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