Guest Services / Front Desk Manager- Vino Bello Resort

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, recognized globally for its dynamic and expansive portfolio of resort, travel club, and lifestyle travel brands. This esteemed establishment prides itself on fostering innovation and growth within the travel industry, where every day offers associates an opportunity to learn and contribute to crafting exceptional vacation experiences for millions of travelers worldwide. The company’s mission—putting the world on vacation—is achieved through dedicated teamwork, superior service, and a commitment to exceeding guest expectations. This comprehensive approach has positioned Travel + Leisure Co. as a leader in the hospitality and leisure sector, dedicated to maintaining an inclusive workplace culture where excellence, fun, and community support are highly valued.

The Guest Services Manager role at Travel + Leisure Co. is a pivotal leadership position within their guest services department. The primary responsibility of this role is to oversee all facets of guest services, ensuring the highest quality guest experience through expert customer relations, strong leadership, and swift problem-solving abilities. This manager will not only be a decision-maker in day-to-day operations but also an ambassador for the company’s standards of quality and financial compliance. Integral to the role is the management of positive relationships with owners, guests, homeowners associations (HOA), and various operational departments, ensuring effective communication across all touchpoints. The Guest Services Manager is responsible for maintaining exceptional guest service through multiple communication channels—including written, phone, and face-to-face interactions—and for developing strategies based on guest and associate survey feedback to enhance satisfaction and process efficiency.

Furthermore, this role includes recruiting, training, motivating, and coaching guest service staff to deliver superior service. The manager will implement incentive programs and training plans that cultivate associate development and sustain high productivity through effective staffing and scheduling. A critical financial aspect of this position involves managing room inventory meticulously to maximize occupancy rates, overseeing guest account accuracy including pricing and authorization, and ensuring appropriate payment methods. Additionally, this role manages group bookings and front office coordination to align operational requirements with guest expectations.

Operational oversight includes owning the Internal Audit processes to assure departmental adherence to quality assurance, loss prevention, and safety protocols. This managerial position is also accountable for the financial stewardship of the department, which includes preparing and managing the annual budget by identifying cost reduction opportunities, operational improvements, variance explanations, and analyzing expense data. The Guest Services Manager also maintains the appearance and cost control of retail inventory, contributing to a seamless and profitable guest experience. The compensation for this role typically ranges from $75,000 to $80,000 per year, with actual salary determined by individual qualifications and experience. Travel + Leisure Co. supports its associates with comprehensive health and welfare benefits, fostering a rewarding work environment that encourages professional growth and community involvement.

Joining Travel + Leisure Co. means contributing to a global team where creating memorable vacation experiences is at the heart of all operations. Hospitality professionals in this role will enjoy working in an environment that values inclusion, excellence, and fun, recognized as a place where customer experience and business innovation meet. The company is an equal opportunity employer dedicated to accommodating applicants during the recruitment process to ensure an accessible and fair hiring experience.