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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.23
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
hourly pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program
Paid Time Off
paid sick days
team member recognition
Learning and advancement opportunities
DailyPay
Job Description
Hilton Grand Vacations is a distinguished hospitality company specializing in vacation ownership sales and resort experiences across coveted destinations. Known for delivering exceptional service and a commitment to guest satisfaction, Hilton Grand Vacations has been a leader in the vacation ownership industry for over three decades. With a strong emphasis on family-friendly values and work-life balance, the company proudly earned four out of five stars for supporting employee wellness and was recognized by Newsweek as one of America’s Greatest Workplaces for Parents and Families. Hilton Grand Vacations supports its employees with a comprehensive benefits package that includes medical, dental, and... Show More
Job Requirements
- High school diploma or equivalent experience
- Able to work a flexible schedule including evenings, weekends, and holidays with hours based on Pacific Time zone
- Must reside in the United States with preference for Hawaii, Arizona, Nevada, Utah, Texas
- Previous customer service experience required
- Timeshare or hospitality experience preferred
- Strong verbal and written communication skills
- Strong technical capacity to manage multiple systems simultaneously
- Proficient in Microsoft Office
- Self-motivated with strong time management skills
- Able to work independently in a remote setting
Job Qualifications
- High school diploma or equivalent experience
- Previous customer service experience
- Timeshare or hospitality experience preferred but not required
- Strong verbal and written communication skills
- Strong technical capacity to balance multiple systems and windows at a time
- Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams
- Self-motivated with strong time management skills
- Able to work independently in a remote work-from-home setting
Job Duties
- Acquire sales personnel attendance each morning for tour assignment purposes
- Prepare and maintain the daily sales rotation and make vital adjustments accurately following strict tour rules
- Use multiple sources to verify tour qualifications of guests prior to assigning tours to sales personnel
- Contact guests at the scheduled tour time and walk them through the technical aspects of setting up for their virtual tour
- Professionally interact with guests, update the tour status, identify the next available salesperson, confirm sales connection, and perform a warm transfer to start the tour session
- Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications
- Follow required scripts in greeting and walking guests through the tour setup process while providing a high level of customer service
- Input information into the system timely and accurately and ensure the virtual front desk is always covered
- Verify that all computer input is accurate and timely and ensure all vital reporting is received and distributed on time
- Attend required team meetings and training sessions on camera
- Participate in skills assessments for training
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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