Guest Services Coordinator - Part Time

Sun Outdoors is a leading company in the outdoor hospitality industry, operating numerous resorts across the nation that combine the beauty of nature with exceptional guest experiences. Their resorts are known for providing warm, welcoming environments where guests can enjoy a variety of activities and amenities tailored to enrich their outdoor adventures. As a company committed to exceptional service and community, Sun Outdoors continuously invests in its team members by fostering a culture of growth, support, and excellence. Embarking on a career with Sun Outdoors means joining an organization renowned for its commitment to team member well-being and professional development, ensuring that every employee has the opportunity to thrive and contribute meaningfully to the company’s success.

The role of Guest Services Coordinator at Sun Outdoors is a pivotal position within one of their resorts. This role involves handling routine office and clerical responsibilities, serving as the face of the resort to guests, current residents, and prospective residents. A Guest Services Coordinator acts as a liaison between the guests and the RV Resort Manager, helping to maintain smooth communications and ensuring that any comments, suggestions, or concerns are addressed promptly and professionally. This position requires someone who is not only organized and detail-oriented but also possesses strong interpersonal skills and a genuine passion for customer service. The Guest Services Coordinator is responsible for a variety of tasks, including managing petty cash, processing payments, handling reservations, coordinating resort events, and assisting with marketing efforts.

Applicants for this role should be prepared to engage with guests both in person and over the phone, consistently demonstrating a professional appearance and excellent communication skills. Proficiency in property management or reservation systems such as Yardi is highly beneficial, and prior experience in a front desk or administrative role within a hotel or resort setting is preferred. The role demands a multitasker who can prioritize responsibilities, maintain accurate records, and contribute positively to the overall guest experience at the resort.

Sun Outdoors values employees who take initiative and work collaboratively within a team, and offers a supportive work environment rich in opportunities for professional learning and career development. Compensation includes a competitive salary reflective of experience, with the added benefit of access to various perks such as paid sick leave, discount programs, online personal information management, and daily pay options. This role is an excellent opportunity for those seeking to grow in the hospitality industry and be part of a dynamic, customer-focused company.